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Operations Infor Workbrain/WFM Funcitional Analyst - REMOTE (Atlanta, NC, US)

Analyzes and optimizes workforce management processes using Infor Workbrain WFM software to support business operations.

Mid Remote Posted about 18 hours ago Himalayas
What this role involves
Req ID:375409 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
Read the full description
Operations Onboarding Operations Tech Lead at Twilio

Leads operational execution and architect risk/workflow strategies to streamline global onboarding processes, translating data insights into automated platform improvements.

Lead Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Onboarding Operations Tech Lead

About the job

This position is needed to lead operational execution, architect risk and workflow strategies, and build the foundational systems for global onboarding. You will ensure that users and clients transition onto our platform efficiently, meeting all verification, compliance, and platform readiness requirements without operational drag.

We are looking for a domain expert who excels at turning chaotic, multi-channel processes into streamlined, automated platform controls. The ideal candidate has masterful operational investigative skills, excels at turning complex workflow data into functional product improvements, acts as a critical bridge translating technical engineering concepts into operational execution, and thrives when operating in a highly regulated industry especially when new deadlines are rolled out.

Responsibilities

In this role, you’ll:

  • Architect Foundational Frameworks: Build and own the end-to-end Onboarding Ops roadmap, establishing baseline standard operating procedures (SOPs), service-level agreements (SLAs), and operational governance..
  • Translate Data to Strategy: Analyze operational telemetry, activation funnels, and drop-off metrics to uncover macro friction trends, directly designing targeted intervention logic and automated workflows to resolve them.
  • Bridge Operations & Product: Partner closely with Product, Engineering, and Go-To-Market teams to build long-term, structural platform controls, self-serve onboarding tooling, and automated verification checks.
  • Serve as a Technical Translator: Act as the critical link between Engineering and frontline Operations, demystifying complex technical platform changes, API updates, and engineering rollouts into actionable, easy-to-understand workflows and guidance for the operations team.
  • Optimize Operational Workflows: Drive process improvements, manage operational performance metrics (e.g., Time-to-Value, Activation Rate, CSAT), and continuously streamline manual intervention queues to maximize accuracy and team efficiency.
  • Manage High-Stakes Escalations: Serve as the final point of operational escalation for complex or high-value onboarding cases, navigating cross-functional risk vectors clearly with Legal, Trust & Safety, and Go-To-Market leaders.
  • Document & Institutionalize Knowledge: Author, refine, and maintain comprehensive runbooks, team playbooks, and training documentation for global operations teams.
  • Multiply Team Talent: Actively mentor early-in-career team members, build enablement frameworks, and lay the operational groundwork to scale the team as platform adoption grows.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

  • Bachelor’s Degree in a business or technology discipline, or equivalent practical job experience.
  • 6+ years of experience in operations, implementations, customer onboarding, or program management in tech, FinTech, SaaS, or complex digital ecosystems.
  • Proven track record of operating as a founding or pioneer team member, building operational frameworks, workflows, and policies in highly ambiguous environments.
  • Demonstrated experience managing cross-functional projects with Product and Engineering to automate manual operations.
  • Strong data fluency with experience using tools (SQL, Looker, Tableau, Snowflake, or similar) to analyze workflow performance, defend strategy decisions, and present findings to leadership.
  • Excellent written and verbal communication skills, with a proven ability to explain complex technical workflows and operational requirements to non-technical stakeholders.
  • Comfortable managing absolute ambiguity, working independently without constant supervision, and making high-stakes decisions under tight operational SLAs.

Desired:

  • Advanced proficiency using SQL, Python, or workflow automation platforms to manipulate large data sets and automate tasks.
  • Direct experience with user identity verification, KYC, or regulatory compliance workflows during customer onboarding.
  • Expertise in process improvement frameworks (Lean, Six Sigma, Agile).
  • Proven experience building and scaling training programs for junior operations staff.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800
  • Based in the San Francisco Bay area, California: $113,600 - $142,000
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 23rd, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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Operations Database Administrator - Remote US at Smile Digital Health

Database Administrator manages data store quality, performance, security, and optimization across healthcare systems while providing best practices to development and operations teams.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

This position is responsible for the quality maintenance and performance of data stores across Smile Digital Health along with its clients and partners. As a Database Administrator, you will be tasked with enhancing data management practices and providing recommendations and best practices to development teams as required.

Responsibilities:

  • Perform Database capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery operations.
  • Act as a subject matter expert for data management and interact with internal and external teams to troubleshoot and provide best practices regarding database implementation and maintenance with our core product.
  • Contributes and assists with efforts/ projects in the deployment, maintenance, and support of data systems for internal and external projects.
  • Write and tune SQL queries and review schema designs for optimal performance.
  • Implement and maintain DBMS and data maintenance pipelines/processes to optimize data operations.
  • Plan and execute data migration plans for complex systems with large datasets.
  • Proactively and regularly make recommendations for data system improvements.
  • Collect, collate and present metrics on data systems to be used by internal and external parties.
  • Engage with multiple teams across the business including but not limited to the Core Development team, Managed Services team, partners and customers to provide database management best practices and enhancements.
  • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
  • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
  • Comply with the privacy, security and confidentiality policies.

Requirements:

  • A post-secondary degree in computer science or a related field combined with five to ten years of experience in database administration, information technology, database architecture, or a related field.
  • Extensive experience with Relational and Non-Relational database technologies (Oracle, MS SQL, PostgreSQL and MongoDB).
  • Experience with Data Warehousing technologies such as Snowflake or Redshift is nice to have.
  • Strong command of SQL and database server tools.
  • Master database tuner, can interpret and explain plans in multiple servers and understand the query optimizations required to improve them.
  • Advanced knowledge of database security and performance monitoring standards.
  • Understanding of relational modeling and strong mathematical and statistical knowledge. Experience with a few programming languages and the ability to troubleshoot connection strings and pools.
  • Minimum 3 years of experience with a Cloud Database Service (e.g. AWS RDS, Azure PostgreSQL).Minimum 2 years experience with PostgreSQL maintenance tasks (Backup and Restore. Multi-region replication etc.).
  • Experience with cloud services (AWS, Microsoft Azure, OCI) and queuing services (Kafka, Eventhubs, ActiveMQ).Working experience with Datalakes or BigData technologies is nice to have.
  • Excellent written and verbal communication skills and attention to detail.

$110,000 - $125,000 a year

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Database Administrator - Remote US at Smile Digital Health

Manages database infrastructure, performance, security, and migrations while providing data management expertise to internal teams and clients.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

This position is responsible for the quality maintenance and performance of data stores across Smile Digital Health along with its clients and partners. As a Database Administrator, you will be tasked with enhancing data management practices and providing recommendations and best practices to development teams as required.

Responsibilities:

  • Perform Database capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery operations.
  • Act as a subject matter expert for data management and interact with internal and external teams to troubleshoot and provide best practices regarding database implementation and maintenance with our core product.
  • Contributes and assists with efforts/ projects in the deployment, maintenance, and support of data systems for internal and external projects.
  • Write and tune SQL queries and review schema designs for optimal performance.
  • Implement and maintain DBMS and data maintenance pipelines/processes to optimize data operations.
  • Plan and execute data migration plans for complex systems with large datasets.
  • Proactively and regularly make recommendations for data system improvements.
  • Collect, collate and present metrics on data systems to be used by internal and external parties.
  • Engage with multiple teams across the business including but not limited to the Core Development team, Managed Services team, partners and customers to provide database management best practices and enhancements.
  • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
  • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
  • Comply with the privacy, security and confidentiality policies.

Requirements:

  • A post-secondary degree in computer science or a related field combined with five to ten years of experience in database administration, information technology, database architecture, or a related field.
  • Extensive experience with Relational and Non-Relational database technologies (Oracle, MS SQL, PostgreSQL and MongoDB).
  • Experience with Data Warehousing technologies such as Snowflake or Redshift is nice to have.
  • Strong command of SQL and database server tools.
  • Master database tuner, can interpret and explain plans in multiple servers and understand the query optimizations required to improve them.
  • Advanced knowledge of database security and performance monitoring standards.
  • Understanding of relational modeling and strong mathematical and statistical knowledge. Experience with a few programming languages and the ability to troubleshoot connection strings and pools.
  • Minimum 3 years of experience with a Cloud Database Service (e.g. AWS RDS, Azure PostgreSQL).Minimum 2 years experience with PostgreSQL maintenance tasks (Backup and Restore. Multi-region replication etc.).
  • Experience with cloud services (AWS, Microsoft Azure, OCI) and queuing services (Kafka, Eventhubs, ActiveMQ).Working experience with Datalakes or BigData technologies is nice to have.
  • Excellent written and verbal communication skills and attention to detail.

$110,000 - $125,000 a year

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations Amazon and Marketplace Specialist (In-Office or Remote) at AlgaeCal Inc.

Manages Amazon marketplace listings, inventory, and account health by executing precise updates, optimizing content and keywords, and maintaining operational processes in Seller Central.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Sleep better when Seller Central is quiet? You can smell a suppressed listing. You’ve got a sixth sense for trouble. And you’re fluent in Amazon Seller Central. You understand how listings, keywords, ads, and account health work together. And you know that disciplined execution is what drives real marketplace growth. If that sounds like you, you might have what it takes to be our next Ecommerce Marketplace Specialist.

You’ll love working here…

You’ll be supported by good people who know what they’re doing, and given the space to get better without burning out or cutting corners. If you want to operate at the highest level, on real brands, with a team that respects the craft of marketplace work — this is definitely the place for you!

What You Bring to the Table…

Proof you can execute

When we look at your experience, we’ll see more than time spent “working on Amazon.” We’ll see clear evidence that you can own listings, cases, and data with precision. You’ve managed real ASINs, made live listing updates, and understand how small mistakes can turn into big problems. You’re comfortable updating titles, bullets, backend attributes, A+ content, and images. And you’ve got a reputation for always double-checking your work, because you know accuracy matters.

A systems-first operations mindset

You never guess! You work from checklists, SOPs, and clean processes and you’re not afraid to improve them. Case logs are organized. Files are named properly. Deadlines are met without reminders. You spot inconsistencies early and fix them before they escalate into suppressions, rejections, or account health issues.

Real fluency in Amazon Seller Central

Seller Central feels familiar, not intimidating. You know where to find listing quality reports, suppression alerts, account health notifications, and case history. You’re comfortable opening and managing cases end-to-end, providing the right documentation, and escalating strategically when needed — without panic or emotion.

Strong instincts for SEO, keywords, and listing performance

You understand how keywords, content, and conversion work together. You’ve used tools like Helium 10 (or similar) to research and track keywords, update listings responsibly, and monitor changes in rank and traffic. You know the difference between adding keywords and actually improving performance.

Advertising awareness (without black-hat behaviour)

You understand how Amazon ads (Sponsored Products, Sponsored Brands, and Amazon DSP) fit into the broader marketplace ecosystem and how each format contributes across the funnel, from keyword-based conversions to brand visibility and retargeting. You can export and organize campaign data accurately, recognize underperforming keywords, ASINs, audiences, placements, or campaigns, and flag issues early. You follow existing structures and naming conventions, and you don’t make “creative” changes to bids, targeting, budgets, or campaign structures without alignment.

Data accuracy you take personally

Spreadsheets don’t scare you. In fact, you care about them being right. Your exports are accurate. Formulas are intact. Dates line up. Formatting is consistent. When someone looks at your report, they trust it — because you’ve already checked it twice.

Calm, collaborative, and low-ego

You work well with Marketplace, Marketing, Creative, and agency partners. You communicate clearly, ask smart questions, and escalate blockers early. You take feedback without defensiveness and adjust quickly. You care more about getting it right than being right.

Detail-oriented under real pressure

Multiple listings. Live campaigns. Tight timelines. You stay organized, keep track of moving pieces, and don’t let things slip. You understand that marketplace work compounds — and that disciplined execution is what keeps everything running smoothly.

Nice to have (but not required)

Experience with Walmart Seller Center or other marketplaces is a plus, as is exposure to regulated or health-related categories where accuracy and compliance matter. If you’ve supported international marketplaces, you’ll also feel at home navigating differences in rules, listings, and execution across regions. None of this is required — it simply means we’ll probably swoon when we meet you!

Now, time to be honest: is this really you? If you’re nodding your head and feeling that flutter of excitement, then we can’t wait to meet you.

Other Qualities You’ll Need

We’re going to insist that you have these 3 qualities:

  • You’re humble–you put the team and others’ needs ahead of your own
  • You’re hungry to learn more
  • You’re people smart–in the sense that you’re a great teammate

The truth is, if you don’t have these qualities you won’t last long with us. So if you’re missing one of them, be honest. Save yourself a lot of headaches and skip to a job posting that is a better fit for you.

What Will You Earn?

We believe in rewarding top talent. So let’s talk about salary once we’ve had the chance to get to know you better. Rest assured, we’re generous and offer above-market pay for the right person. If you bring the skills and experience, we’ll make sure the compensation reflects that.

You’ll also enjoy the following benefits:

  • A generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

How to apply

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicants. So, to make sure our future Amazon and Marketplace Specialist is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

  1. Why you’re the best Amazon and Marketplace Specialist for this role. Give quantifiable examples of related achievements.
  2. Describe why you fit perfectly with our values. Read them: https://drive.google.com/file/d/1deCCJZ6tiDiOSlr_W0UdCuM_V_ahzPBs/view
  3. What’s the toughest challenge you’ve ever overcome in your life? How did you overcome it?
  4. What are the last three books you’ve read?
  5. What do you do for fun?

2. Explain what you’re doing now for a job:

  1. If you don’t have one, explain why.
  2. If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:

  1. Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best–and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document.

Applications without a cover letter will not be read!****

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

Read the full description
Operations Service Delivery Associate at Presence

Coordinates day-to-day operational service delivery for school district accounts, managing referrals, provider readiness, and customer communication.

Junior Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.

At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events.

About the role:

We’re looking for a Service Delivery Associate to join our Service Delivery team. Reporting into our Operations team and working closely with Service Delivery Specialists, Recruiting, and Revenue teams, you’ll play a key role in coordinating operational service delivery for a portfolio of low-complexity school districts.

As a Service Delivery Associate, you’ll own the day-to-day operational coordination of a portfolio of low-complexity school districts. Serving as the primary operational contact for assigned accounts, you’ll manage referrals from intake through service initiation while coordinating provider readiness, customer communication, and operational coordination. Working closely with Service Delivery Specialists and cross-functional teams, you’ll proactively resolve operational issues and escalate complexity when needed.

To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, limited travel may be required to help you connect in-person in a meaningful way for department offsites or team gatherings.

What will you do at Presence:

District Coordination & Ownership

  • Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner.
  • Serve as the primary operational contact for assigned districts, providers, and internal partners.
  • Coordinate referral progression from intake through service readiness, ensuring referrals continue moving toward successful fulfillment.
  • Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions.
  • Identify operational risks early and escalate complex customer, provider, or workflow issues to the appropriate Service Delivery Specialist or Manager.

Referral & Provider Coordination

  • Coordinate provider engagement, referral acceptance, scheduling, and service readiness activities.
  • Monitor referral pipeline health and proactively address stalled, aging, or delayed referrals.
  • Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment.
  • Maintain accurate referral documentation and operational data across company systems.
  • Ensure referrals meet established service level expectations throughout the referral lifecycle.

Operational Excellence

  • Monitor account health, referral progression, and operational performance across assigned accounts.
  • Resolve routine operational issues while identifying opportunities to improve efficiency and customer experience.
  • Recommend workflow improvements that simplify processes and increase operational effectiveness.
  • Maintain operational standards while ensuring data integrity and process consistency.
  • Resolve routine operational barriers independently and escalate complex customer, provider, or workflow challenges requiring strategic coordination.

Cross-Functional Collaboration

  • Partner with Service Delivery Specialists, Recruiting, and Revenue teams to ensure referrals move efficiently through the delivery process.
  • Share operational updates, customer feedback, and emerging risks with internal stakeholders.
  • Support onboarding and service implementation activities to ensure smooth transitions into ongoing service delivery.
  • Contribute to continuous improvement initiatives that strengthen operational execution and the customer experience.

What we are looking for:

Required

  • 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
  • Experience managing multiple priorities while meeting service level expectations.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to build productive relationships with internal and external stakeholders.
  • Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
  • Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.

Preferred

  • Experience supporting K-12 education, healthcare, staffing, or service organizations.
  • Familiarity with referral management, scheduling, provider coordination, or customer operations.
  • Experience working within remote, cross-functional teams.
  • Experience supporting multiple customer accounts simultaneously.

What will help you succeed here:

  • You balance speed, quality, and customer experience while managing multiple operational priorities.
  • Your assigned accounts consistently move referrals from intake to service initiation with minimal delays.
  • Customers receive timely, accurate communication and view you as a trusted operational partner.
  • You proactively identify operational risks and resolve or escalate issues before they impact service delivery.
  • Provider coordination is organized, responsive, and supports timely referral fulfillment.
  • Your accounts consistently meet service level expectations while maintaining operational accuracy.
  • Internal partners trust you to execute consistently, communicate clearly, and collaborate effectively across teams.
  • You continuously look for opportunities to improve processes, increase efficiency, and enhance the customer experience.

How we support you:

  • Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
  • In addition to 11 observed holidays, salaried team members have flexible paid time off and hourly team members accrue 15 days paid time off starting
  • 401K savings plan with a discretionary company match
  • $500 home office stipend
  • Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
  • Wellness programs with Headspace, Peloton and One Medical
  • Paid parental and caregiving leave
  • Professional Development opportunities - eligibility to apply for our scholarship program
  • Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
  • Employee Resource Groups to promote shared community and belonging
  • A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services
  • Opportunities to give back to your community, including volunteer time off and donation matching

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. We aim to pay competitively for our size and industry.

The annual base salary for this role is $55,000.00 - $62,500.00

Due to minimum salary thresholds for exempt employees in certain states, candidates residing in the following locations are not eligible for this role at the listed salary: California, Colorado, Connecticut, New York (NYC, Nassau, Suffolk, and Westchester counties), and Washington.

This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of all tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of Presence.

Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

Read the full description
Operations Amazon and Marketplace Specialist (In-Office or Remote) at AlgaeCal Inc.

Manages Amazon seller accounts by optimizing listings, monitoring performance metrics, resolving suppression issues, and maintaining account health through systematic processes and Seller Central expertise.

Mid Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Sleep better when Seller Central is quiet? You can smell a suppressed listing. You’ve got a sixth sense for trouble. And you’re fluent in Amazon Seller Central. You understand how listings, keywords, ads, and account health work together. And you know that disciplined execution is what drives real marketplace growth. If that sounds like you, you might have what it takes to be our next Ecommerce Marketplace Specialist.

You’ll love working here…

You’ll be supported by good people who know what they’re doing, and given the space to get better without burning out or cutting corners. If you want to operate at the highest level, on real brands, with a team that respects the craft of marketplace work — this is definitely the place for you!

What You Bring to the Table…

Proof you can execute

When we look at your experience, we’ll see more than time spent “working on Amazon.” We’ll see clear evidence that you can own listings, cases, and data with precision. You’ve managed real ASINs, made live listing updates, and understand how small mistakes can turn into big problems. You’re comfortable updating titles, bullets, backend attributes, A+ content, and images. And you’ve got a reputation for always double-checking your work, because you know accuracy matters.

A systems-first operations mindset

You never guess! You work from checklists, SOPs, and clean processes and you’re not afraid to improve them. Case logs are organized. Files are named properly. Deadlines are met without reminders. You spot inconsistencies early and fix them before they escalate into suppressions, rejections, or account health issues.

Real fluency in Amazon Seller Central

Seller Central feels familiar, not intimidating. You know where to find listing quality reports, suppression alerts, account health notifications, and case history. You’re comfortable opening and managing cases end-to-end, providing the right documentation, and escalating strategically when needed — without panic or emotion.

Strong instincts for SEO, keywords, and listing performance

You understand how keywords, content, and conversion work together. You’ve used tools like Helium 10 (or similar) to research and track keywords, update listings responsibly, and monitor changes in rank and traffic. You know the difference between adding keywords and actually improving performance.

Advertising awareness (without black-hat behaviour)

You understand how Amazon ads (Sponsored Products, Sponsored Brands, and Amazon DSP) fit into the broader marketplace ecosystem and how each format contributes across the funnel, from keyword-based conversions to brand visibility and retargeting. You can export and organize campaign data accurately, recognize underperforming keywords, ASINs, audiences, placements, or campaigns, and flag issues early. You follow existing structures and naming conventions, and you don’t make “creative” changes to bids, targeting, budgets, or campaign structures without alignment.

Data accuracy you take personally

Spreadsheets don’t scare you. In fact, you care about them being right. Your exports are accurate. Formulas are intact. Dates line up. Formatting is consistent. When someone looks at your report, they trust it — because you’ve already checked it twice.

Calm, collaborative, and low-ego

You work well with Marketplace, Marketing, Creative, and agency partners. You communicate clearly, ask smart questions, and escalate blockers early. You take feedback without defensiveness and adjust quickly. You care more about getting it right than being right.

Detail-oriented under real pressure

Multiple listings. Live campaigns. Tight timelines. You stay organized, keep track of moving pieces, and don’t let things slip. You understand that marketplace work compounds — and that disciplined execution is what keeps everything running smoothly.

Nice to have (but not required)

Experience with Walmart Seller Center or other marketplaces is a plus, as is exposure to regulated or health-related categories where accuracy and compliance matter. If you’ve supported international marketplaces, you’ll also feel at home navigating differences in rules, listings, and execution across regions. None of this is required — it simply means we’ll probably swoon when we meet you!

Now, time to be honest: is this really you? If you’re nodding your head and feeling that flutter of excitement, then we can’t wait to meet you.

Other Qualities You’ll Need

We’re going to insist that you have these 3 qualities:

  • You’re humble–you put the team and others’ needs ahead of your own
  • You’re hungry to learn more
  • You’re people smart–in the sense that you’re a great teammate

The truth is, if you don’t have these qualities you won’t last long with us. So if you’re missing one of them, be honest. Save yourself a lot of headaches and skip to a job posting that is a better fit for you.

What Will You Earn?

We believe in rewarding top talent. So let’s talk about salary once we’ve had the chance to get to know you better. Rest assured, we’re generous and offer above-market pay for the right person. If you bring the skills and experience, we’ll make sure the compensation reflects that.

You’ll also enjoy the following benefits:

  • A generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

How to apply

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicants. So, to make sure our future Amazon and Marketplace Specialist is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

  1. Why you’re the best Amazon and Marketplace Specialist for this role. Give quantifiable examples of related achievements.
  2. Describe why you fit perfectly with our values. Read them: https://drive.google.com/file/d/1deCCJZ6tiDiOSlr_W0UdCuM_V_ahzPBs/view
  3. What’s the toughest challenge you’ve ever overcome in your life? How did you overcome it?
  4. What are the last three books you’ve read?
  5. What do you do for fun?

2. Explain what you’re doing now for a job:

  1. If you don’t have one, explain why.
  2. If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:

  1. Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best–and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document.

Applications without a cover letter will not be read!****

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

Read the full description
Operations Sr Manager, Revenue Operations at Stack Exchange

Senior Manager leads revenue and sales operations across CRM systems, forecasting, and analytics while managing a team of operations analysts.

Lead Remote Posted about 19 hours ago RemoteFirstJobs Product
What this role involves

Every developer has a tab open on Stack Overflow.

We are one of the most popular websites in the world - a community-based space focused on increasing productivity, decreasing cycle times, accelerating time to market, and protecting institutional knowledge.

Innovation is at the heart of everything we do. We embrace collaboration, transparency, and believe in leading with empathy; creating an environment where every Stacker knows they belong. We embrace that the unique contributions and points of view of all Stackers contribute to our success.

We are a Best Company to Work For, in addition to being recognized for Best Company Leadership, Best Company Happiness, Best Company Perks and Benefits, Best Company Work-Life Balance, Best Company Compensation, and Best Company Outlook.

We are a remote-first company with Hiring HUBs based in the US, Canada, UK, and Germany.

Summary:

As the Senior Manager, Revenue Operations on the Revenue Operations team, you’ll work cross-functionally to lead and optimize our revenue generating processes, reporting, and systems. Reporting to the Vice President, Revenue Operations, you’ll be responsible for Sales Operations, performance analytics and sales forecasting, as well as business requirements and day-to-day support and administration of our CRM platform. You’ll manage a team of revenue operations analysts, help evolve the Customer Experience Operations function, and collaborate closely with the Marketing Operations team and other groups.  The successful candidate will have a record of success in improving processes and adoption, delivering insights, and driving business impact using Salesforce and related revenue systems.

What you’ll do:

1. Sales Operations

  • Maintain operational processes for sales and renewals forecasting, pipeline management, and deal review cadences.
  • Oversee territory management, account assignments, and opportunity tracking to ensure equitable distribution and strategic focus, aligned with best practices.
  • Serve as a trusted business partner to sales and customer success leaders. Support the sales team on opportunity management and quote creation. Partner with Marketing on lead flows.
  • Define and manage quotas, ensuring alignment with revenue targets and market potential.

2. Customer Experience  Operations

  • Help maintain and support  processes for customer retention and upsell strategies.
  • Monitor customer experience  metrics, including churn rate, net revenue retention, and customer satisfaction.
  • Collaborate with the Customer Experience team to streamline handoffs, onboarding, and lifecycle management.

3. Performance Metrics, Reporting, and Analysis

  • Maintain and enhance dashboards and reporting that track key performance indicators across Sales, Customer Experience, and Demand Generation, partnering closely with the Analytics team to ensure consistent metrics, reliable data, and actionable insights. Support regular performance reviews and data-driven decision-making across teams.
  • Analyze performance trends, identify opportunities to increase revenue generation and efficiencies, and provide actionable recommendations to leadership.
  • Maintain and run weekly business review cadences with Sales, Customer Experience, and Marketing, delivering standardized reporting on pipeline, forecast, conversion, bookings, retention, and key risks; document actions and drive follow-through.
  • Monitor and improve processes that maintain accurate data at a high quality and integrity level.

4. Systems and Tools

  • Collaborate with stakeholders to define business requirements for Salesforce and related systems, ensuring tools align with sales and customer success objectives.
  • Work closely with stakeholders to ensure accurate transfer of information to third-party tools, including the billing system (Zuora), marketing automation platform and business intelligence platform (PowerBI).

5. Team Leadership and Cross-Functional Collaboration

  • Lead, manage, and develop a high-performing Revenue Operations team of analysts.
  • Forge trusted and effective partnerships with Sales, Customer Experience, Marketing, Finance, and Product to ensure alignment across the revenue cycle for day-to-day operations and cross-functional projects.
  • Act as the central point of contact to stakeholders for operational support, ensuring effective troubleshooting of first tier technical and process questions, and smooth collaboration between teams.

Candidates will find success in this role if:

  • You’re excited to work cross-functionally, support different departments, and drive to success
  • You’re comfortable identifying and executing the highest priority projects, know when to escalate, and when to delegate
  • You’re comfortable being the person who has the answers or knows how to find them. Presented with multiple options, you have a calm clarity to advise a direction to take
  • You can articulate a business process functionally from Marketing>CRM>ERP
  • You are not afraid to take on additional responsibilities

Requirements:

  • 8+ years experience in revenue operations, sales operations, or a related field; with at least 3 years in a people leadership role
  • Advanced knowledge of Salesforce and other revenue tools, including Zuora CPQ, ZoomInfo, Lean Data, and Gong.
  • Experience with BI tools (PowerBI preferred) and design of executive and operational dashboards
  • Familiarity with Salesforce integration
  • Understanding of bidirectional integrations and data architecture
  • Solid knowledge of B2B SaaS/Adtech business models
  • Strong analytical ability and the ability to manage multiple priorities in a fast-paced and changing entrepreneurial environment
  • Excellent problem-solving, project management, and organizational skills
  • Excellent interpersonal, communication, and presentation skills
  • Teamwork oriented, highly collaborative and hands-on in approach  #LI-Remote #LI-KS1

What you’ll get in return:

  • Competitive Base Salary
  • Generous paid vacation
  • Generous parental leave, family care leave, and unlimited sick days
  • Industry-leading health benefits that are applicable per country of residence for all our full-time employees
  • Company-paid Life Insurance
  • Home Internet stipend
  • Professional allocation for your growth and development
  • One-time allowance to assist with your home office setup
  • Company-paid access to Calm, Prosus Academy and Overdrive

Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.

Read the full description
Operations Network Administrator (016 -1346)

Network Administrator manages and maintains network infrastructure, systems, and connectivity for an Australian business.

Mid Remote Posted about 19 hours ago Himalayas
What this role involves
​​Looking for Philippines-based candidates Job Role: Network AdministratorCompensation range: $2,200 AUD - $2,600 AUD / Monthly Engagement type:Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx.
Read the full description
Operations Operations & Executive Assistant (S)

Manages executive and operational tasks including scheduling, correspondence, project coordination, and administrative support for leadership.

Mid Remote Posted 2 days ago Himalayas
What this role involves
★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Operations & Executive Assistant Location: Remote — Latin America Work Arrangement: Fully Remote Employment Type: Full-Time Contractor Industry: Professional Services / Consulting Compensation:$1,800 – $2,200 USD/month English Proficiency: Professional written and spoken English required Schedule: Full-Time | Meaningful overlap with U.
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Operations Credentialing Associate (Remote) at Pair Team

Manages provider credentialing and enrollment processes to ensure compliance and timely onboarding of healthcare professionals.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, we’re not just delivering care—we’re building the future of more equitable, community-driven healthcare.

Our Values

  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

  • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
  • TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
  • Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

The Credentialing Associate owns the recurring maintenance, renewal, and offboarding workflows that keep Pair Team’s providers compliant and active with payers. Partnering closely with the Senior Credentialing Specialist, this role manages deadline-driven cycles - including but not limited to license renewals, compliance monitoring, CAQH management, and payer enrollments, covering revalidations, recredentialing, and demographic updates. Success here means strong organization and comfort juggling many recurring deadlines at once.

This is a fully remote, full-time position open to candidates anywhere in the United States. The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m.(any time zone)

What You’ll Do

  • Track renewal deadlines for all active NP, MD, and RN licenses; prompt clinical staff to initiate renewals ahead of expiration and track completion
  • Coordinate with CVO and providers to ensure timely license renewal submission
  • Manage CAQH re-attestation cycles (every 60–90 days) across all active providers
  • Maintain up to date CAQH profiles for providers, including updating with new Medicaid IDs, licenses, practice location or changes, COI updates, and renewals
  • Monitor CAQH profiles for completeness and accuracy on an ongoing basis
  • Manage Medicare and Medicaid revalidation cycles at the group level, tracking deadlines and initiating submission in advance of due dates
  • Manage payer recredentialing cycles and completing demographic or enrollment updates with active payer relationships, including gathering required documentation from providers and coordinating with payer portals
  • Track recredentialing submission status and follow up on outstanding items
  • Collect and update provider personal documentation, including driver’s licenses, addresses, board certifications, and CPR certifications; route documentation to relevant payer or credentialing systems as required
  • Manage end-to-end credentialing offboarding for departing providers, including COI carrier updates, ACCESS/Medicare roster removals, Medicaid terminations, payer disenrollment, and CAQH offboarding
  • Provide overflow support to the Senior Credentialing Specialist during new-state expansion activity, including documentation gathering, provider data preparation, and tracking for new-state license applications and group enrollment submissions
  • Support surge capacity on CVO or vendor coordinated workflows when new market timelines require additional bandwidth

What You’ll Need

  • 1–2 years of experience in healthcare licensing operations or credentialing support preferred, not required
  • High attention to detail and comfort managing deadline-driven, recurring workflows
  • Strong organizational skills, with the ability to track multiple providers across multiple credentialing cycles and platforms simultaneously
  • Clear communication skills for coordinating with clinical staff on documentation needs
  • Comfort working in spreadsheet and tracking tools
  • Familiarity with CAQH and clinical licensing management  is a plus
  • Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access

Because We Value You

  • Salary: $25/hour
  • Comprehensive health, vision & dental insurance
  • 401k
  • Monthly $100 work from home expense stipend for your WFH days
  • Flexible vacation policy – take the time you need to recharge!
  • We provide all of the equipment needed for the role

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Read the full description
Operations Sales Operations Specialist at Axonius

Manages day-to-day sales operations for EMEA and APAC regions, ensuring pipeline discipline, process consistency, and operational efficiency across the sales lifecycle.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

We are looking for a Sales Operations Specialist to join our global Sales Operations team, supporting our EMEA and APAC regions. This role is embedded in the day-to-day operations of our regional sales business, working directly with EMEA and APAC sales leaders to drive pipeline discipline, process consistency, and operational efficiency. You will serve as a key operational partner to the field, ensuring our sales teams are set up to execute effectively and that our go-to-market processes are followed rigorously.

Responsibilities

  • Act as the primary day-to-day operations partner for EMEA and APAC sales managers, supporting pipeline management calls and ensuring adherence to CRM and sales process standards
  • Own operational execution across the regional sales lifecycle — from lead qualification through deal closure — identifying bottlenecks and driving process improvements
  • Collaborate with Sales Leadership, Finance, Revenue Operations, and Business Systems teams to support regional forecasting, goal-setting, and quarterly business reviews
  • Partner with the Sales Enablement team to ensure adoption of key sales practices, tools, and methodology (e.g., MEDDPICC) across EMEA and APAC teams

Minimum Qualifications

  • 2+ years of experience in Sales Operations, Revenue Operations, or a GTM-facing business operations role within a SaaS or software company
  • Direct experience supporting a quota-carrying sales team in an operational or business partnering capacity
  • Working knowledge of Salesforce CRM, including pipeline management and deal tracking
  • Experience collaborating cross-functionally with Sales, Finance, or HR to execute on a shared operational process

Preferred Qualifications

  • Prior exposure to sales compensation plan administration or incentive program tracking
  • Familiarity with MEDDPICC or a comparable enterprise sales qualification methodology
  • Experience supporting EMEA or APAC sales teams, including comfort working across multiple time zones
  • Experience participating in annual or quarterly planning cycles for an international sales team, including territory design or quota distribution
  • Exposure to sales forecasting processes, including pipeline review cadences and call preparation
  • Experience leveraging AI tools (e.g., generative AI assistants, AI-powered CRM features, or sales intelligence platforms) to improve operational efficiency or accelerate analysis

#LI-AZ1 #LI-REMOTE

About Axonius:

Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.

Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.

Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard torace, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

Axonius participates in E-Verify. To learn more, please review the E-Verify Participation Poster (PDF) and the Right to Work Poster (PDF). By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.

Read the full description
Operations Credentialing Associate (Remote) at Pair Team

Manages healthcare provider credentialing and enrollment processes to ensure compliance with payer requirements for a Medicaid-focused care organization.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, we’re not just delivering care—we’re building the future of more equitable, community-driven healthcare.

Our Values

  • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
  • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
  • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
  • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
  • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

  • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
  • TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
  • Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

The Credentialing Associate owns the recurring maintenance, renewal, and offboarding workflows that keep Pair Team’s providers compliant and active with payers. Partnering closely with the Senior Credentialing Specialist, this role manages deadline-driven cycles - including but not limited to license renewals, compliance monitoring, CAQH management, and payer enrollments, covering revalidations, recredentialing, and demographic updates. Success here means strong organization and comfort juggling many recurring deadlines at once.

This is a fully remote, full-time position open to candidates anywhere in the United States. The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m.(any time zone)

What You’ll Do

  • Track renewal deadlines for all active NP, MD, and RN licenses; prompt clinical staff to initiate renewals ahead of expiration and track completion
  • Coordinate with CVO and providers to ensure timely license renewal submission
  • Manage CAQH re-attestation cycles (every 60–90 days) across all active providers
  • Maintain up to date CAQH profiles for providers, including updating with new Medicaid IDs, licenses, practice location or changes, COI updates, and renewals
  • Monitor CAQH profiles for completeness and accuracy on an ongoing basis
  • Manage Medicare and Medicaid revalidation cycles at the group level, tracking deadlines and initiating submission in advance of due dates
  • Manage payer recredentialing cycles and completing demographic or enrollment updates with active payer relationships, including gathering required documentation from providers and coordinating with payer portals
  • Track recredentialing submission status and follow up on outstanding items
  • Collect and update provider personal documentation, including driver’s licenses, addresses, board certifications, and CPR certifications; route documentation to relevant payer or credentialing systems as required
  • Manage end-to-end credentialing offboarding for departing providers, including COI carrier updates, ACCESS/Medicare roster removals, Medicaid terminations, payer disenrollment, and CAQH offboarding
  • Provide overflow support to the Senior Credentialing Specialist during new-state expansion activity, including documentation gathering, provider data preparation, and tracking for new-state license applications and group enrollment submissions
  • Support surge capacity on CVO or vendor coordinated workflows when new market timelines require additional bandwidth

What You’ll Need

  • 1–2 years of experience in healthcare licensing operations or credentialing support preferred, not required
  • High attention to detail and comfort managing deadline-driven, recurring workflows
  • Strong organizational skills, with the ability to track multiple providers across multiple credentialing cycles and platforms simultaneously
  • Clear communication skills for coordinating with clinical staff on documentation needs
  • Comfort working in spreadsheet and tracking tools
  • Familiarity with CAQH and clinical licensing management  is a plus
  • Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access

Because We Value You

  • Salary: $25/hour
  • Comprehensive health, vision & dental insurance
  • 401k
  • Monthly $100 work from home expense stipend for your WFH days
  • Flexible vacation policy – take the time you need to recharge!
  • We provide all of the equipment needed for the role

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Read the full description
Operations Passive Income Dentist: Director of Operations — Full-Time | Remote (North America)

Director of Operations builds management systems, owns P&L, manages distributed teams, and scales online coaching business infrastructure from $3M-$10M+ revenue.

Lead Remote Posted 2 days ago We Work Remotely — Programming
What this role involves

Headquarters: Tennesse
URL: http://passiveincome.dentist

Full job description

Please read the full job description and apply at the following link: https://passiveincomedentist.notion.site/384449a774fa80e18d44f85b8526907a?pvs=105

Applications received only from Indeed will not be considered.

About Us
Passive Income Dentist is an online coaching and education company helping dentist business owners build profitable practices and design lives of real freedom. We do this through programs, live events, a membership community, and hands-on implementation coaching. We're a 7-figure business at a genuine inflection point, and we're hiring the operator who will build the infrastructure to scale to the next level.

Why This Role Exists
The founder is exceptional at vision and content. What the business needs now is one person who owns execution — not assists with it, not supports it. Owns it.

You'll build the management layer, hold every function accountable to measurable outcomes, and protect the founder's time so he can stay in the work only he can do. If you've taken a founder-led online business from chaotic-but-growing to structured-and-scaling, this role was built for you.

What You'll Own

  • Build the processes and streamline the systems to ensure all the tasks are delivered in an efficient way.
  • Build the org structure, scorecards, and 1:1 frameworks that give the team a real management system
  • Own the relationship with our external marketing agency and hold them accountable to weekly funnel performance and revenue targets
  • Design and deploy KPI dashboards across the coaching team and leadership
  • Run the weekly leadership cadence and quarterly planning process
  • Identify talent gaps, lead hiring processes, and implement performance reviews
  • Filter and resolve operational issues before they reach the founder — target is founder at 10 hours or fewer per week within 12 months

What We're Looking For

Non-negotiable experience:

  • Operated inside an online coaching, education, or digital marketing business scaled to $10M+
  • Managed a fully distributed remote team
  • Held a marketing agency accountable for paid acquisition performance
  • Scaled a business through the $3M–$10M growth phase

Core competencies:

  • P&L ownership and financial reporting
  • Systems and SOP architecture from scratch
  • Performance management through scorecards and KPI rhythms
  • AI and automation as daily operational tools
  • Structured hiring and team design

You're the right fit if you've worked directly for a founder before and found it energizing. You manage up, push back respectfully, and bring solutions to problems. You build things that run without you.

This is not the right role if your entire background is corporate or enterprise — this business is founder-led, fast-moving, and values-driven.

APPLY HERE:
https://passiveincomedentist.notion.site/384449a774fa80e18d44f85b8526907a?pvs=105

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

  • Flexible schedule

Application Question(s):

  • Have you helped scale a business past 10M?
  • Have you worked on a Founder-led startup?

Work Location: Remote

To apply: https://weworkremotely.com/remote-jobs/passive-income-dentist-director-of-operations-full-time-remote-north-america

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Operations Deal Desk Analyst at AlphaSense

Analyst manages deal structures, pricing, and contract workflows while designing processes and metrics for the sales operations team.

Mid Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: Remote (US) - Mountain or Pacific Time

Reports to: Deal Desk Manager

About the Team: The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role: We’re looking for an Analyst to join our Deal Desk team as we scale. This role sits at the intersection of Sales, Finance, and Legal — helping structure, price, resolve redlines and close deals quickly while setting the foundation for repeatable, auditable processes. You’ll combine hands-on deal support with process design and a growing use of AI tooling to speed up cycle times, and you’ll help define the metrics that show how well the team and our deals are performing.

Who you are:

  • 2+ years of experience in Deal Desk, Sales Operations, FP&A, or a related revenue operations function, ideally at a high-growth SaaS or tech company.
  • Strong grasp of deal structuring, pricing, and contract fundamentals (discounting, ramps, multi-year terms, non-standard clauses).
  • Hands-on experience with CRM (Salesforce). Quoting and/or CLM tools experience is a plus.
  • Curiosity for applying AI tools to operational or deal workflows.
  • Excellent judgment under time pressure
  • Strong cross-functional communicator, comfortable working with Sales, Legal, and Finance.
  • Process-oriented mindset with a bias toward documenting and scaling what works.

What You’ll Do

  • Proactively review inbound deals for structure, pricing, discounting, and terms before they reach approval — flagging risk and inconsistency early rather than after the fact.
  • Serve as a hands-on partner to Sales throughout the deal cycle, answering questions about deal commercials in real time and unblocking deals stuck in review.
  • Apply pricing guardrails and discount frameworks consistently, and escalate exceptions through the appropriate approval path.
  • Partner with Legal and Finance to ensure non-standard terms are reviewed, priced, and documented correctly.
  • Identify bottlenecks and drive continuous improvement in the deal review process — from approval routing to documentation to handoffs between teams.
  • Work with RevOps/Systems teams to embed AI-assisted steps directly into the Deal Desk workflow (CPQ, CLM, CRM).
  • Maintain the core Deal Desk metrics: cycle time, approval turnaround, discount/exception rates, deal desk SLA attainment, and deal quality.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$105,000—$115,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

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Operations Director, Payment Operations at Array

Owns payment operations processes, controls, and team leadership for transaction monitoring, settlement, reconciliation, client onboarding, and payment incident management across fintech products.

Lead Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As the Director of Payment Operations, you will own the operating model, processes and controls required to deliver reliable, compliant and scalable payment capabilities across Array’s products. You will build and lead the function responsible for client payment onboarding and lifecycle management, transaction monitoring, settlement and reconciliation, disputes, payment incidents, and client and partner escalations as Array expands from gateway functionality into payment facilitation.

You will:

  • Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define the operational requirements, controls and readiness plans needed to launch and scale Array’s payment capabilities
  • Partner with our existing Money Operations team responsible for our D2C offerings.  You ensure our B2B and D2C operating models, capabilities and roadmaps are aligned
  • Build, operate and continuously improve the transaction monitoring, settlement, reconciliation, exception-management and reporting processes supporting Array+ and Private Label solutions
  • Define and manage the end-to-end payment account lifecycle for B2B clients, including onboarding, activation, account changes, risk-related actions and offboarding
  • Establish and lead the response to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
  • Own the day-to-day operating relationships with processors, sponsor banks, gateways, and acquirers, including partner performance, issue escalation and the operational implementation of new partners
  • Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions in partnership with Risk, Compliance and Finance
  • Serve as a Subject Matter Expert internally and externally
  • Partner with Legal and Compliance to translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
  • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

  • 5+ years of experience in payment operations, financial operations or payment infrastructure, including several years leading teams or functions
  • Direct experience working for a payment facilitator, embedded-payments platform or vertical SaaS company with integrated payments
  • Experience building or scaling payment operations in a high-growth, technology-driven environment
  • Strong working knowledge of ACH and card-payment flows, including authorization, capture, funding, settlement, reconciliation, refunds, chargebacks and exceptions
  • Experience managing payment incidents and complex client escalations, including triage, communications, root-cause analysis and corrective actions
  • Demonstrated ability to design operational controls, procedures, reporting and audit evidence in partnership with Legal, Compliance and Risk
  • Experience partnering with Product and Engineering to define operational requirements, launch new payment capabilities and automate manual processes
  • Strong analytical ability, including defining KPIs, identifying payment-performance issues and using data to improve reliability, risk and efficiency
  • Experience building teams, establishing coverage models and creating accountability in a function where responsibilities are still evolving
  • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $175,000+ for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

  • Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
  • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
  • 100% 401k match up to 4% with immediate vesting
  • Generous and competitive parental leave for all parents
  • $1,000 desk setup subsidy to set-up your unique remote office
  • $100/month to subsidize wifi/cell phone expenses
  • Summer Fridays (half-day Fridays) typically from late May to the end of August
  • Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

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Operations Managing Director, Services at Open Function (OpenFn)

Leads and scales the services delivery portfolio across government implementations, managing teams, business strategy, and financial sustainability of digital public goods programs.

Exec Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

Type: Full-time contractor (hours negotiable)

Location: Remote - Africa/Europe time zones (strong preference for candidates based in Africa)

Reports to: CEO

Direct reports: Head of Implementation, Implementation Engineering Director, and Senior Advisors on the Services Team

OpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.

Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.

We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on. The solutions you design will shape whether a ministry can reach its citizens, whether a health system can act on its own data, and whether a government can adopt AI on its own terms rather than someone else’s.

The role

This is a chance to influence how governments approach AI adoption, public service automation, and digital transformation, not from the outside, but embedded in the delivery of real programs. This year we have 8 government implementations across Africa and Latin America, with global adoption accelerating, and we’re at an inflection point in scaling that critical work. At the same time, we’re trying to solve something few digital public goods have solved: how to be both deeply impactful and financially sustainable, borrowing hard-won lessons from enterprise software and open source companies and adapting them to markets those playbooks weren’t built for. This role sits squarely at that intersection, owning both the impact and financial sustainability of what we deliver, because we believe the two are meant to reinforce each other, not compete.

We are hiring a Head of Global Services to own the full portfolio of delivery work at OpenFn, from project-based implementations to the management and delivery of capacity building “expert days” on retainer for subscribing governments and iNGOs. This role is primarily about team leadership and enablement, business strategy, sales support and scoping, and technical/implementation strategy consulting for government clients and external partners, including both large consulting firms and small local implementers.

OpenFn’s Services organization has historically operated like a traditional IT consulting practice: the same people won new business, scoped it, and delivered it. As we sell more subscription bundles and shift toward recurring, subscription-shaped revenue for our consulting, support, and expert-days work, that model is changing. Sales and account management responsibilities are moving into our Growth organization, and Services is becoming a focused delivery and technical authority function: accountable for scoping accuracy, delivery quality, and SLA performance, not for owning the entire end-to-end sales relationship.

You will be a central architect of that transition: helping design, validate, and then operationalize OpenFn’s new subscription-centered delivery model. You’ll be part of the core strategy team, interfacing regularly with the Head of Product, Head of Growth, CEO and COO, while working closely with our Head of Implementation (who owns day-to-day portfolio execution and financial governance), our Growth organization’s BD Leads and Partner Managers (who own new pipeline and deal-closing), and our Implementation Engineering Director (who owns technical architecture and quality across the delivery portfolio).

Think of this as the role that holds Services accountable for what it delivers, while giving the team the leadership, scoping discipline, and strategic clarity to thrive as the business model shifts underneath it.

What you’ll be doing

Team Leadership & Enablement

  • Lead and develop the Services leadership team, including the Head of Implementation, Director of Engineering, and senior engagement/consulting leads, ensuring they have the strategy, tools, and support to deliver high-quality, profitable work
  • Own hiring, performance management, and career development for the Services leadership bench
  • Maintain the operating rhythm (OKRs, review cadences, portfolio check-ins) that keeps Services focused on financial sustainability and delivery quality
  • Champion adoption of the Implementation Playbook, productization efforts, and AI tooling across the wider team, so delivery knowledge stops living in individual people’s heads
  • Partner closely with the Head of Product to support strategic alignment and a continuous feedback loop between service delivery and the OpenFn platform

Sales Support, Scoping & Deal Negotiation

  • Partner closely with the Growth team during pre-sale to scope engagements accurately, size Expert Days allocations within subscription bundles, and structure pricing that protects target margins
  • Serve as the senior technical and delivery voice in deal negotiations, providing the delivery sign-off on scope, timeline, and resourcing that’s required before any contract is signed
  • Advise Growth on what is realistically deliverable, flagging over-commitment risk before it reaches a client
  • Support RFP responses and proposal development for complex government and NGO engagements

Technical & Implementation Strategy Consulting

  • Serve as a trusted technical and strategic advisor to government ministries, NGOs, and implementation partners, including both large consulting firms and small local providers, on how to structure successful OpenFn-based programs
  • Advise ministry and NGO leadership on broader digital transformation and AI adoption strategy, not just OpenFn-specific implementation choices
  • Represent OpenFn in high-stakes client conversations, escalations, and strategic account relationships
  • Travel to conferences and partner workshops to represent OpenFn and provide expert strategic and technical advisory
  • Provide implementation strategy guidance that balances client needs, platform capabilities, and OpenFn’s delivery capacity

Delivery Portfolio Oversight

  • Own the delivery-side financial accountability for the Services portfolio, translating booked revenue into profitable, efficient execution: gross margin, operating costs, and delivery efficiency against target
  • Oversee delivery of both traditional implementation projects and the expert-days component of subscription bundles, ensuring consistent quality and SLA adherence across both
  • Partner with the Head of Implementation on portfolio-level financial governance (dashboards, margin monitoring, invoicing discipline), while she owns day-to-day operational execution of these systems

Subscription Operating Model Design & Transition

  • Play a leading role in designing, validating, and operationalizing OpenFn’s shift from a traditional IT-consulting delivery model to a subscription-shaped delivery and revenue model
  • Participate in OpenFn’s Global Strategy Team to design, validate, and iterate on our business model, including drawing on how established enterprise software and open source companies structure recurring-revenue delivery, and adapt those lessons to the realities of LMIC government and NGO markets
  • Help define how Services engages with the emerging “front door” structure: the division of labor between Growth (lead generation, pre-sale, partnerships) and Services (scoping input, SLA delivery, Expert Days, training, and implementation-partner enablement)
  • Provide input into pricing, scoping frameworks, and delivery playbooks specific to bundled subscriptions as they’re piloted and rolled out
  • Identify and flag structural or operational gaps as the model evolves, and adapt team processes accordingly

To successfully ensure the technical quality of solutions implemented by the OpenFn services team, you should have the following qualifications and be comfortable consulting with a diverse range of technical stakeholders.

  • 12+ years experience in technical or professional services delivery in B2B/B2G

  • 5+ years at a public-sector-facing technology organization

  • 3+ years leading a technical or professional services delivery team at a B2B or public-sector-facing technology organization

  • Demonstrated experience delivering large, national-scale technology implementations for government partners (e.g., national registries, health information systems, social protection platforms) is a strong advantage

  • Demonstrated experience owning portfolio-level financial accountability (gross margin, operating costs, and delivery efficiency against target); this role is accountable for efficient, profitable delivery of booked revenue, not a new-business sales target

  • Strong financial fluency: comfortable owning financial targets, and translating them into team-level operating discipline

  • Proven experience managing and developing a team of managers or technical delivery leads, not just individual contributors

  • Experience scoping and negotiating complex, multi-stakeholder deals, ideally with government, NGO, or large enterprise clients

  • Willingness to travel internationally (at least once per quarter) for conferences, partner meetings, and government workshops

  • Working knowledge of the operational differences between project-based (services) and subscription-based (recurring) revenue models, and how delivery needs to adapt between them

  • Demonstrated experience being the senior technical/delivery voice in commercial negotiations and public sector contracts

  • Experience working with or managing external implementation partners (systems integrators, consulting firms, or similar)

  • Excellent written and verbal English communication, including facilitating strategic conversations with government and NGO stakeholders

  • Working proficiency in French or Spanish is a strong advantage

  • Background in international development, digital public goods, govtech, or global health is a strong advantage

  • Proven ability to operate effectively in a lean, fully-remote, distributed organization

  • Ability to work from home or a shared office space with fast, stable internet, preferably in a country that is located in Africa/Europe time zones

Financial compensation is commensurate with experience.

N.B.: Selling to NGO & government customers, we don’t offer Silicon Valley pay, but high quality of life and fair, transparent, and competitive compensation is important to us.

Flexible working schedule.

We’re fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar).

Exposure to hottest industry and technology trends and leading health and humanitarian interventions in the sector.

Opportunity for leadership and advancement. You will be a key contributor to our company’s strategy and direction.

The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization.

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Operations HubSpot Implementation Specialist at Pavago

Implements and optimizes HubSpot CRM systems across Sales, Marketing, and Service Hubs, configuring workflows, managing data migrations, and enabling clients through training and consulting.

Mid Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

  • Configure and optimize HubSpot across:

    • Sales Hub
    • Marketing Hub
    • Service Hub
  • Build and manage:

    • Workflows
    • Automations
    • Pipelines
    • CRM architecture
    • System logic
  • Execute data migrations, including:

    • Data mapping
    • Imports
    • Validation
  • Develop dashboards, reporting, and campaign structures.

  • Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

  • Deliver projects from onboarding through deployment.

  • Participate in:

    • Discovery
    • Strategic planning
    • Configuration
    • Development
    • Testing
    • Go-live support
  • Ensure every implementation aligns with client goals and delivery standards.

  • Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

  • Lead client onboarding and training sessions.

  • Educate clients on HubSpot best practices and platform capabilities.

  • Translate business requirements into scalable HubSpot solutions.

  • Collaborate with:

    • Project Managers
    • Solutions Architects
    • Developers
  • Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

  • Diagnose and resolve HubSpot platform and integration issues.

  • Improve:

    • CRM structure
    • Workflows
    • Reporting
    • Automation
  • Escalate complex technical issues with detailed documentation.

  • Recommend process improvements based on platform performance.

Performance & Documentation

  • Analyze CRM performance and campaign effectiveness.
  • Provide data-driven recommendations for optimization.
  • Maintain accurate project documentation within HubSpot.
  • Ensure documentation remains organized and scalable.

What Success Looks Like

  • HubSpot implementations are delivered successfully and on schedule.
  • Clients confidently adopt and utilize the HubSpot platform.
  • CRM systems remain scalable, organized, and efficient.
  • Automations improve operational efficiency.
  • Data migrations are completed accurately.
  • Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

  • You enjoy solving complex technical and operational challenges.
  • You combine technical expertise with excellent client communication.
  • You thrive in fast-paced consulting environments.
  • You’re highly organized and detail-oriented.
  • You proactively identify opportunities for optimization.
  • You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

  • Proven hands-on experience with:

    • HubSpot Sales Hub
    • HubSpot Marketing Hub
    • HubSpot Service Hub
  • Strong expertise in:

    • CRM architecture
    • Workflows
    • Automation
    • Pipelines
  • Experience with:

    • Data migration
    • System integrations
    • Troubleshooting
    • Platform optimization
  • Ability to manage multiple implementation projects simultaneously.

  • Professional written and spoken English.

  • Experience leading:

    • Client meetings
    • Training sessions
    • Solution workshops
  • Strong analytical and problem-solving skills.

Nice to Have

  • Active HubSpot Certifications or willingness to obtain them.
  • Experience with HubSpot CMS.
  • Background in digital marketing or CRM consulting.
  • Experience working in implementation agencies or consulting environments.
  • Knowledge of API integrations and third-party business applications.

Tech Stack

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot CMS
  • Google Workspace
  • Microsoft Office
  • CRM reporting and dashboard tools
  • AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

  • Meet with clients to review implementation progress.
  • Configure HubSpot workflows, pipelines, and automations.
  • Execute data imports and validate CRM data.
  • Troubleshoot platform or integration issues.
  • Build dashboards and reporting.
  • Train clients on HubSpot functionality and best practices.
  • Collaborate with Project Managers, Developers, and Solutions Architects.
  • Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

  • Successful implementation delivery.
  • Project completion within timeline and scope.
  • Client satisfaction.
  • HubSpot adoption and utilization rates.
  • CRM accuracy and data integrity.
  • Workflow and automation performance.
  • Quality assurance and documentation accuracy.

Why This Role Stands Out

  • Work with a leading HubSpot implementation agency.

  • Partner directly with clients to solve meaningful business challenges.

  • Continuous opportunities for HubSpot certifications and professional development.

  • Fully remote role with flexible work arrangements.

  • Collaborative team environment focused on learning and innovation.

  • Career progression into:

    • Senior HubSpot Consultant
    • Solutions Architect
    • CRM Implementation Lead
    • Client Success Leadership

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

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Operations Director, Payment Operations at Array

Director builds and leads payment operations function, managing transaction processing, settlement, reconciliation, client onboarding, and partner relationships across payment products.

Lead Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As the Director of Payment Operations, you will own the operating model, processes and controls required to deliver reliable, compliant and scalable payment capabilities across Array’s products. You will build and lead the function responsible for client payment onboarding and lifecycle management, transaction monitoring, settlement and reconciliation, disputes, payment incidents, and client and partner escalations as Array expands from gateway functionality into payment facilitation.

You will:

  • Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define the operational requirements, controls and readiness plans needed to launch and scale Array’s payment capabilities
  • Partner with our existing Money Operations team responsible for our D2C offerings.  You ensure our B2B and D2C operating models, capabilities and roadmaps are aligned
  • Build, operate and continuously improve the transaction monitoring, settlement, reconciliation, exception-management and reporting processes supporting Array+ and Private Label solutions
  • Define and manage the end-to-end payment account lifecycle for B2B clients, including onboarding, activation, account changes, risk-related actions and offboarding
  • Establish and lead the response to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
  • Own the day-to-day operating relationships with processors, sponsor banks, gateways, and acquirers, including partner performance, issue escalation and the operational implementation of new partners
  • Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions in partnership with Risk, Compliance and Finance
  • Serve as a Subject Matter Expert internally and externally
  • Partner with Legal and Compliance to translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
  • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

  • 5+ years of experience in payment operations, financial operations or payment infrastructure, including several years leading teams or functions
  • Direct experience working for a payment facilitator, embedded-payments platform or vertical SaaS company with integrated payments
  • Experience building or scaling payment operations in a high-growth, technology-driven environment
  • Strong working knowledge of ACH and card-payment flows, including authorization, capture, funding, settlement, reconciliation, refunds, chargebacks and exceptions
  • Experience managing payment incidents and complex client escalations, including triage, communications, root-cause analysis and corrective actions
  • Demonstrated ability to design operational controls, procedures, reporting and audit evidence in partnership with Legal, Compliance and Risk
  • Experience partnering with Product and Engineering to define operational requirements, launch new payment capabilities and automate manual processes
  • Strong analytical ability, including defining KPIs, identifying payment-performance issues and using data to improve reliability, risk and efficiency
  • Experience building teams, establishing coverage models and creating accountability in a function where responsibilities are still evolving
  • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $175,000+ for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

  • Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
  • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
  • 100% 401k match up to 4% with immediate vesting
  • Generous and competitive parental leave for all parents
  • $1,000 desk setup subsidy to set-up your unique remote office
  • $100/month to subsidize wifi/cell phone expenses
  • Summer Fridays (half-day Fridays) typically from late May to the end of August
  • Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

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Operations HubSpot Implementation Specialist at Pavago

Implements and optimizes HubSpot CRM systems across sales, marketing, and service hubs, configuring workflows, automating processes, and enabling clients to maximize platform value.

Mid Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

  • Configure and optimize HubSpot across:

    • Sales Hub
    • Marketing Hub
    • Service Hub
  • Build and manage:

    • Workflows
    • Automations
    • Pipelines
    • CRM architecture
    • System logic
  • Execute data migrations, including:

    • Data mapping
    • Imports
    • Validation
  • Develop dashboards, reporting, and campaign structures.

  • Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

  • Deliver projects from onboarding through deployment.

  • Participate in:

    • Discovery
    • Strategic planning
    • Configuration
    • Development
    • Testing
    • Go-live support
  • Ensure every implementation aligns with client goals and delivery standards.

  • Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

  • Lead client onboarding and training sessions.

  • Educate clients on HubSpot best practices and platform capabilities.

  • Translate business requirements into scalable HubSpot solutions.

  • Collaborate with:

    • Project Managers
    • Solutions Architects
    • Developers
  • Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

  • Diagnose and resolve HubSpot platform and integration issues.

  • Improve:

    • CRM structure
    • Workflows
    • Reporting
    • Automation
  • Escalate complex technical issues with detailed documentation.

  • Recommend process improvements based on platform performance.

Performance & Documentation

  • Analyze CRM performance and campaign effectiveness.
  • Provide data-driven recommendations for optimization.
  • Maintain accurate project documentation within HubSpot.
  • Ensure documentation remains organized and scalable.

What Success Looks Like

  • HubSpot implementations are delivered successfully and on schedule.
  • Clients confidently adopt and utilize the HubSpot platform.
  • CRM systems remain scalable, organized, and efficient.
  • Automations improve operational efficiency.
  • Data migrations are completed accurately.
  • Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

  • You enjoy solving complex technical and operational challenges.
  • You combine technical expertise with excellent client communication.
  • You thrive in fast-paced consulting environments.
  • You’re highly organized and detail-oriented.
  • You proactively identify opportunities for optimization.
  • You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

  • Proven hands-on experience with:

    • HubSpot Sales Hub
    • HubSpot Marketing Hub
    • HubSpot Service Hub
  • Strong expertise in:

    • CRM architecture
    • Workflows
    • Automation
    • Pipelines
  • Experience with:

    • Data migration
    • System integrations
    • Troubleshooting
    • Platform optimization
  • Ability to manage multiple implementation projects simultaneously.

  • Professional written and spoken English.

  • Experience leading:

    • Client meetings
    • Training sessions
    • Solution workshops
  • Strong analytical and problem-solving skills.

Nice to Have

  • Active HubSpot Certifications or willingness to obtain them.
  • Experience with HubSpot CMS.
  • Background in digital marketing or CRM consulting.
  • Experience working in implementation agencies or consulting environments.
  • Knowledge of API integrations and third-party business applications.

Tech Stack

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • HubSpot CMS
  • Google Workspace
  • Microsoft Office
  • CRM reporting and dashboard tools
  • AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

  • Meet with clients to review implementation progress.
  • Configure HubSpot workflows, pipelines, and automations.
  • Execute data imports and validate CRM data.
  • Troubleshoot platform or integration issues.
  • Build dashboards and reporting.
  • Train clients on HubSpot functionality and best practices.
  • Collaborate with Project Managers, Developers, and Solutions Architects.
  • Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

  • Successful implementation delivery.
  • Project completion within timeline and scope.
  • Client satisfaction.
  • HubSpot adoption and utilization rates.
  • CRM accuracy and data integrity.
  • Workflow and automation performance.
  • Quality assurance and documentation accuracy.

Why This Role Stands Out

  • Work with a leading HubSpot implementation agency.

  • Partner directly with clients to solve meaningful business challenges.

  • Continuous opportunities for HubSpot certifications and professional development.

  • Fully remote role with flexible work arrangements.

  • Collaborative team environment focused on learning and innovation.

  • Career progression into:

    • Senior HubSpot Consultant
    • Solutions Architect
    • CRM Implementation Lead
    • Client Success Leadership

Interview Process

  1. Application Review
  2. Spark Hire Intro Video (3–5 minutes)
  3. Client Interview
  4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

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