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1. Sales Operations

Maintain operational processes for sales and renewals forecasting, pipeline management, and deal review cadences.
Oversee territory management, account assignments, and opportunity tracking to ensure equitable distribution and strategic focus, aligned with best practices.
Serve as a trusted business partner to sales and customer success leaders. Support the sales team on opportunity management and quote creation. Partner with Marketing on lead flows.
Define and manage quotas, ensuring alignment with revenue targets and market potential.

2. Customer Experience Operations

Help maintain and support processes for customer retention and upsell strategies.
Monitor customer experience metrics, including churn rate, net revenue retention, and customer satisfaction.
Collaborate with the Customer Experience team to streamline handoffs, onboarding, and lifecycle management.

3. Performance Metrics, Reporting, and Analysis

Maintain and enhance dashboards and reporting that track key performance indicators across Sales, Customer Experience, and Demand Generation, partnering closely with the Analytics team to ensure consistent metrics, reliable data, and actionable insights. Support regular performance reviews and data-driven decision-making across teams.
Analyze performance trends, identify opportunities to increase revenue generation and efficiencies, and provide actionable recommendations to leadership.
Maintain and run weekly business review cadences with Sales, Customer Experience, and Marketing, delivering standardized reporting on pipeline, forecast, conversion, bookings, retention, and key risks; document actions and drive follow-through.
Monitor and improve processes that maintain accurate data at a high quality and integrity level.

4. Systems and Tools

Collaborate with stakeholders to define business requirements for Salesforce and related systems, ensuring tools align with sales and customer success objectives.
Work closely with stakeholders to ensure accurate transfer of information to third-party tools, including the billing system (Zuora), marketing automation platform and business intelligence platform (PowerBI).

5. Team Leadership and Cross-Functional Collaboration

Lead, manage, and develop a high-performing Revenue Operations team of analysts.
Forge trusted and effective partnerships with Sales, Customer Experience, Marketing, Finance, and Product to ensure alignment across the revenue cycle for day-to-day operations and cross-functional projects.
Act as the central point of contact to stakeholders for operational support, ensuring effective troubleshooting of first tier technical and process questions, and smooth collaboration between teams.

Candidates will find success in this role if:

You’re excited to work cross-functionally, support different departments, and drive to success
You’re comfortable identifying and executing the highest priority projects, know when to escalate, and when to delegate
You’re comfortable being the person who has the answers or knows how to find them. Presented with multiple options, you have a calm clarity to advise a direction to take
You can articulate a business process functionally from Marketing>CRM>ERP
You are not afraid to take on additional responsibilities

Requirements:

8+ years experience in revenue operations, sales operations, or a related field; with at least 3 years in a people leadership role
Advanced knowledge of Salesforce and other revenue tools, including Zuora CPQ, ZoomInfo, Lean Data, and Gong.
Experience with BI tools (PowerBI preferred) and design of executive and operational dashboards
Familiarity with Salesforce integration
Understanding of bidirectional integrations and data architecture
Solid knowledge of B2B SaaS/Adtech business models
Strong analytical ability and the ability to manage multiple priorities in a fast-paced and changing entrepreneurial environment
Excellent problem-solving, project management, and organizational skills
Excellent interpersonal, communication, and presentation skills
Teamwork oriented, highly collaborative and hands-on in approach #LI-Remote #LI-KS1

What you’ll get in return:

Competitive Base Salary
Generous paid vacation
Generous parental leave, family care leave, and unlimited sick days
Industry-leading health benefits that are applicable per country of residence for all our full-time employees
Company-paid Life Insurance
Home Internet stipend
Professional allocation for your growth and development
One-time allowance to assist with your home office setup
Company-paid access to Calm, Prosus Academy and Overdrive

Stack Overflow is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together here at Stack. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For individuals based in California, and other locations where required, we will consider employment qualified applicants with arrest and conviction records.

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Operations Director of Trade, Distribution and Patient Assistance at Orca

Directs trade, distribution, and patient assistance operations for biotechnology products, managing 3PL partners, specialty pharmacy networks, and order-to-cash pathways.

Lead Posted 2 days ago RemoteFirstJobs Product

What this role involves

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.With our purified, high-precision cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.

Summary of Role: the Director of Trade, Distribution and Patient Assistancewill own the strategy, buildout, and day-to-day operation of the distribution channel through which Orca Bio’s portfolio moves from Orca to the point of care. Reporting to the Head of Market Access, you will be accountable for our third-party logistics (3PL) partner, our specialty pharmacy network, and the end-to-end distribution and order-to-cash pathway that supports Authorized Treatment Center (ATC) ordering, government-channel ordering, and patient assistance program and fulfillment.

You will serve as the primary point of contact for our 3PL, specialty pharmacy partners, and patient assistance hub while translating distribution requirements into operational reality, and partner closely with Finance, Legal, Compliance, Technical Operations, and the field team to ensure every dose is ordered, shipped, delivered, and reconciled without disruption to patient care.

Responsibilities

Third-Party Logistics (3PL) & Distribution Operations

Develop and execute a comprehensive trade, channel and patient assistance strategy for Orca Bio product(s), including the design and oversight of TREGZI’s distribution network.
Serve as the primary point of contact for the 3PL relationship, owning the operational relationship and issue resolution.
Finalize and maintain the 3PL Business Requirements Document (BRD) and ensure distribution processes reflect the approved requirements.
Own the end-to-end distribution model design, including title flow, order intake, delivery, returns/replacement handling for out-of-spec or failed product, and reconciliation.
Establish and maintain state licensing.
Develop, maintain and oversee standard operating procedures (SOPs) and governance processes, including returns, credits, charge backs and other trade related policies.
Collaborate with finance to ensure timely data reporting and payments to and from customers, review and approve key transactional data/reports including orders, credits, reinvoicing, or chargebacks, as appropriate.
Manage Credit and Cancellation Policies and processes.
Monitor 3PL performances and compliance to business requirement documents.

Specialty Pharmacy Network

Own the specialty pharmacy (SP) channel strategy and lead activation of operational SP pathways as a distribution option for ATCs.
Manage the Specialty Pharmacy relationships through contracting and implementation, including recurring implementation calls and resolution of open legal/finance redlines.
In collaboration with Product Supply, Finance and Market Access finalize end-to-end SP process flows and ordering.
Lead contract negotiations and oversee compliance with SP agreements.
Monitor SP partners performance to ensure compliance to service level agreements and key performance indicators.
Identify opportunities for continuous improvement to ensure timely access to product.
Evaluate data to identify trends and support business strategies.

Patient Assistance & Free-Drug Fulfillment (Channel Operations)

Develop and maintain policies for patient assistance programs and ensure they are compliant with OIG guidance.
Partner with the PAP program hub on the operational pull-through of travel and lodging program, along with other patient assistance programs keeping distribution mechanics compliant with policy.

Cross-Functional Partnership & Compliance

Partner with Finance to ensure distribution flows support accurate government price reporting, gross-to-net, and revenue recognition tied to the appropriate point in the channel.
Partner with Legal and Compliance to ensure all trade agreements and channel practices comply with Orca’s policies and applicable laws and regulations.
Coordinate with Technical Operations / Supply Chain to align ordering, manufacturing slot allocation, cold-chain logistics, and delivery so the commercial channel and vein-to-vein supply chain operate as one.
Support ATC agreement execution where distribution, ordering, credit, and cancellation terms are implicated, in coordination with the Market Access and Legal teams.
Provide trade and distribution input into pricing changes, including coordination of any downstream channel.

Qualifications

Bachelor’s degree required; advanced degree (MBA or related) preferred.
Minimum of 10 years’ experience in pharmaceutical/biotech trade, channel, distribution, or specialty operations, with at least 5 years in a trade/distribution leadership role.
Direct experience managing 3PL and/or specialty pharmacy relationships and contracts is required.
Cell and gene therapy, transplant, or other cold-chain / limited-distribution product experience strongly preferred, including familiarity with chain-of-identity and chain-of-custody requirements.
Strong background of U.S. distribution economics, government channels (340B, VA), government price reporting, and gross-to-net mechanics.
Experience supporting a product launch strongly preferred.
Demonstrated ability to build and operate a distribution model from the ground up and to manage external partners to operational milestones.
Strong cross-functional collaborator able to partner effectively with Finance, Legal, Compliance, Technical Operations, and field teams.
Strong contract negotiation skills and cross functional leadership.
Experience in the U.S. healthcare marketplace is required.
Travel is required as part of this position (up to 30%).
Ability to maintain confidentiality and to operate with the highest ethical standards and professionalism.

$200,000 - $250,000 a year

The anticipated annual salary range (listed above) for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Director of Trade, Distribution and Patient Assistance at Orca

Directs the end-to-end distribution strategy, 3PL partnerships, and order-to-cash operations for biotechnology cell therapy products from manufacturing to patient care centers.

Lead Posted 2 days ago RemoteFirstJobs Product

What this role involves

Responsibilities

Third-Party Logistics (3PL) & Distribution Operations

Develop and execute a comprehensive trade, channel and patient assistance strategy for Orca Bio product(s), including the design and oversight of TREGZI’s distribution network.
Serve as the primary point of contact for the 3PL relationship, owning the operational relationship and issue resolution.
Finalize and maintain the 3PL Business Requirements Document (BRD) and ensure distribution processes reflect the approved requirements.
Own the end-to-end distribution model design, including title flow, order intake, delivery, returns/replacement handling for out-of-spec or failed product, and reconciliation.
Establish and maintain state licensing.
Develop, maintain and oversee standard operating procedures (SOPs) and governance processes, including returns, credits, charge backs and other trade related policies.
Collaborate with finance to ensure timely data reporting and payments to and from customers, review and approve key transactional data/reports including orders, credits, reinvoicing, or chargebacks, as appropriate.
Manage Credit and Cancellation Policies and processes.
Monitor 3PL performances and compliance to business requirement documents.

Specialty Pharmacy Network

Own the specialty pharmacy (SP) channel strategy and lead activation of operational SP pathways as a distribution option for ATCs.
Manage the Specialty Pharmacy relationships through contracting and implementation, including recurring implementation calls and resolution of open legal/finance redlines.
In collaboration with Product Supply, Finance and Market Access finalize end-to-end SP process flows and ordering.
Lead contract negotiations and oversee compliance with SP agreements.
Monitor SP partners performance to ensure compliance to service level agreements and key performance indicators.
Identify opportunities for continuous improvement to ensure timely access to product.
Evaluate data to identify trends and support business strategies.

Patient Assistance & Free-Drug Fulfillment (Channel Operations)

Develop and maintain policies for patient assistance programs and ensure they are compliant with OIG guidance.
Partner with the PAP program hub on the operational pull-through of travel and lodging program, along with other patient assistance programs keeping distribution mechanics compliant with policy.

Cross-Functional Partnership & Compliance

Partner with Finance to ensure distribution flows support accurate government price reporting, gross-to-net, and revenue recognition tied to the appropriate point in the channel.
Partner with Legal and Compliance to ensure all trade agreements and channel practices comply with Orca’s policies and applicable laws and regulations.
Coordinate with Technical Operations / Supply Chain to align ordering, manufacturing slot allocation, cold-chain logistics, and delivery so the commercial channel and vein-to-vein supply chain operate as one.
Support ATC agreement execution where distribution, ordering, credit, and cancellation terms are implicated, in coordination with the Market Access and Legal teams.
Provide trade and distribution input into pricing changes, including coordination of any downstream channel.

Qualifications

Bachelor’s degree required; advanced degree (MBA or related) preferred.
Minimum of 10 years’ experience in pharmaceutical/biotech trade, channel, distribution, or specialty operations, with at least 5 years in a trade/distribution leadership role.
Direct experience managing 3PL and/or specialty pharmacy relationships and contracts is required.
Cell and gene therapy, transplant, or other cold-chain / limited-distribution product experience strongly preferred, including familiarity with chain-of-identity and chain-of-custody requirements.
Strong background of U.S. distribution economics, government channels (340B, VA), government price reporting, and gross-to-net mechanics.
Experience supporting a product launch strongly preferred.
Demonstrated ability to build and operate a distribution model from the ground up and to manage external partners to operational milestones.
Strong cross-functional collaborator able to partner effectively with Finance, Legal, Compliance, Technical Operations, and field teams.
Strong contract negotiation skills and cross functional leadership.
Experience in the U.S. healthcare marketplace is required.
Travel is required as part of this position (up to 30%).
Ability to maintain confidentiality and to operate with the highest ethical standards and professionalism.

$200,000 - $250,000 a year

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

Notice to staffing firms

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Operations Passive Income Dentist: Director of Operations — Full-Time | Remote (North America)

Director of Operations builds management systems, owns P&L, manages distributed teams, and scales online coaching business infrastructure from $3M-$10M+ revenue.

Lead Remote Posted 2 days ago We Work Remotely — Programming

What this role involves

Headquarters: Tennesse
URL: http://passiveincome.dentist

Full job description

Please read the full job description and apply at the following link: https://passiveincomedentist.notion.site/384449a774fa80e18d44f85b8526907a?pvs=105

Applications received only from Indeed will not be considered.

About Us
Passive Income Dentist is an online coaching and education company helping dentist business owners build profitable practices and design lives of real freedom. We do this through programs, live events, a membership community, and hands-on implementation coaching. We're a 7-figure business at a genuine inflection point, and we're hiring the operator who will build the infrastructure to scale to the next level.

Why This Role Exists
The founder is exceptional at vision and content. What the business needs now is one person who owns execution — not assists with it, not supports it. Owns it.

You'll build the management layer, hold every function accountable to measurable outcomes, and protect the founder's time so he can stay in the work only he can do. If you've taken a founder-led online business from chaotic-but-growing to structured-and-scaling, this role was built for you.

What You'll Own

Build the processes and streamline the systems to ensure all the tasks are delivered in an efficient way.
Build the org structure, scorecards, and 1:1 frameworks that give the team a real management system
Own the relationship with our external marketing agency and hold them accountable to weekly funnel performance and revenue targets
Design and deploy KPI dashboards across the coaching team and leadership
Run the weekly leadership cadence and quarterly planning process
Identify talent gaps, lead hiring processes, and implement performance reviews
Filter and resolve operational issues before they reach the founder — target is founder at 10 hours or fewer per week within 12 months

What We're Looking For

Non-negotiable experience:

Operated inside an online coaching, education, or digital marketing business scaled to $10M+
Managed a fully distributed remote team
Held a marketing agency accountable for paid acquisition performance
Scaled a business through the $3M–$10M growth phase

Core competencies:

P&L ownership and financial reporting
Systems and SOP architecture from scratch
Performance management through scorecards and KPI rhythms
AI and automation as daily operational tools
Structured hiring and team design

You're the right fit if you've worked directly for a founder before and found it energizing. You manage up, push back respectfully, and bring solutions to problems. You build things that run without you.

This is not the right role if your entire background is corporate or enterprise — this business is founder-led, fast-moving, and values-driven.

APPLY HERE:
https://passiveincomedentist.notion.site/384449a774fa80e18d44f85b8526907a?pvs=105

Job Type: Full-time

Pay: $100,000.00 - $160,000.00 per year

Benefits:

Flexible schedule

Application Question(s):

Have you helped scale a business past 10M?
Have you worked on a Founder-led startup?

Work Location: Remote

To apply: https://weworkremotely.com/remote-jobs/passive-income-dentist-director-of-operations-full-time-remote-north-america

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Operations Director, Payment Operations at Array

Owns payment operations processes, controls, and team leadership for transaction monitoring, settlement, reconciliation, client onboarding, and payment incident management across fintech products.

Lead Remote Posted 3 days ago RemoteFirstJobs Product

What this role involves

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As the Director of Payment Operations, you will own the operating model, processes and controls required to deliver reliable, compliant and scalable payment capabilities across Array’s products. You will build and lead the function responsible for client payment onboarding and lifecycle management, transaction monitoring, settlement and reconciliation, disputes, payment incidents, and client and partner escalations as Array expands from gateway functionality into payment facilitation.

You will:

Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define the operational requirements, controls and readiness plans needed to launch and scale Array’s payment capabilities
Partner with our existing Money Operations team responsible for our D2C offerings. You ensure our B2B and D2C operating models, capabilities and roadmaps are aligned
Build, operate and continuously improve the transaction monitoring, settlement, reconciliation, exception-management and reporting processes supporting Array+ and Private Label solutions
Define and manage the end-to-end payment account lifecycle for B2B clients, including onboarding, activation, account changes, risk-related actions and offboarding
Establish and lead the response to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
Own the day-to-day operating relationships with processors, sponsor banks, gateways, and acquirers, including partner performance, issue escalation and the operational implementation of new partners
Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions in partnership with Risk, Compliance and Finance
Serve as a Subject Matter Expert internally and externally
Partner with Legal and Compliance to translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

5+ years of experience in payment operations, financial operations or payment infrastructure, including several years leading teams or functions
Direct experience working for a payment facilitator, embedded-payments platform or vertical SaaS company with integrated payments
Experience building or scaling payment operations in a high-growth, technology-driven environment
Strong working knowledge of ACH and card-payment flows, including authorization, capture, funding, settlement, reconciliation, refunds, chargebacks and exceptions
Experience managing payment incidents and complex client escalations, including triage, communications, root-cause analysis and corrective actions
Demonstrated ability to design operational controls, procedures, reporting and audit evidence in partnership with Legal, Compliance and Risk
Experience partnering with Product and Engineering to define operational requirements, launch new payment capabilities and automate manual processes
Strong analytical ability, including defining KPIs, identifying payment-performance issues and using data to improve reliability, risk and efficiency
Experience building teams, establishing coverage models and creating accountability in a function where responsibilities are still evolving
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $175,000+ for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

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Operations Manager, Complex Investigations Unit, BSA/AML & Sanctions Operations at Pathward

Manages a team of financial crime investigators conducting complex AML, sanctions, and fraud investigations while ensuring quality, compliance, and team development.

Lead Hybrid Posted 3 days ago RemoteFirstJobs Product

What this role involves

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Manager, Complex Investigations Unit leads a team of investigators responsible for the review, investigation, and resolution of complex and high-risk financial crime matters across AML, Sanctions, and Fraud domains. The role bridges investigative execution and program ownership: the Manager applies the escalation, quality, and documentation frameworks established by the VP, Complex Investigations, and ensures those standards are executed consistently by the Analysts performing the casework. The Manager serves as the day-to-day escalation point for multi-account, multi-entity, and cross-product matters, reviews and challenges SAR decisioning and narratives before final disposition, manages workload assignment and capacity, and develops investigator capability through coaching, calibration, and targeted training. The Manager is accountable for the quality, timeliness, and defensibility of the unit’s investigative outputs under OCC, FinCEN, and internal program standards, and escalates novel typologies, systemic issues, and emerging risks to the VP, Complex Investigations.

What You Will Do:

Complex Investigations & Escalation Management
- Manage the intake, assignment, and resolution of complex and high-risk investigations across products and customer types, including multi-account, multi-entity, and cross-product matters.
- Serve as the day-to-day escalation point for urgent or high-severity matters, elevating to the VP, Complex Investigations where senior leadership awareness or immediate action is required.
- Apply and enforce established escalation and routing criteria, including handling of repeat SAR subjects, continuing activity, and examiner-, audit-, or enforcement-referred matters.
- Ensure appropriate identification of subjects, activity scope, and risk exposure across the unit’s caseload.
- Identify emerging typologies, thematic issues, and potential control gaps surfaced through casework and escalate with supporting analysis and recommendations.

People Leadership & Team Management

Directly manage a team of Complex Investigations Analysts; assign work, manage capacity and coverage, and balance inventory against aging and regulatory timeliness requirements.
Partner with People & Culture on hiring and staffing for the unit, including requisitions, interviews, and selection.
Set performance expectations, conduct 1:1s and performance reviews, and deliver coaching and development plans; address performance issues with timely documentation and escalation.
Build team capability through structured onboarding, ongoing coaching, and targeted training on typologies, investigative methods, and narrative quality.
Promote a strong control culture, accountability, and adherence to procedures, desktop procedures, and checklists.

Investigative Oversight, SAR Quality & Documentation

Review and challenge investigative analyses, conclusions, and SAR/no-SAR determinations to confirm they are sound, defensible, and fully documented.
Ensure SAR narratives, Continuing Activity Reports (CARs), and decisioning meet regulatory expectations and withstand examiner, audit, and law enforcement scrutiny.
Confirm investigative documentation meets the five-element documentation baseline and internal quality standards prior to filing or closure.
Oversee the unit’s response to QC/QA feedback; drive remediation of identified defects and calibrate standards across analysts to reduce repeat findings.
Support 314(a)/314(b), OFAC, and PEP-related investigative activity assigned to the unit.

Program Execution, Governance & Reporting

Execute the investigative standards, methodologies, and governance frameworks owned by the VP, Complex Investigations, and provide feedback to strengthen them.
Monitor and report unit-level metrics, including inventory, aging, timeliness, SAR volumes, and quality results, to BSA/AML leadership.
Support root cause analysis and remediation activities tied to investigations, escalations, audit findings, and MRAs.
Maintain examiner-ready case artifacts and contribute to procedure, desktop procedure, and checklist updates as processes evolve.

Cross-Functional Collaboration & Regulatory Support

Partner with Sanctions Operations, Fraud Operations, Compliance Advisory, Legal, and Technology on cross-domain and sensitive high-risk matters.
Support regulatory examinations, internal audit, and model/program validation efforts by preparing case artifacts and coordinating responses to information requests. Provide investigative support and coaching to product-aligned SAM, Fraud, and Sanctions teams to drive consistency across the enterprise.

What You Will Need:

Bachelor’s degree required (Finance, Criminal Justice, Accounting, Business, or related field).
CAMS or equivalent AML certification strongly preferred.
7+ years of BSA/AML, Sanctions, or Fraud investigations experience, including SAR decisioning and filing.
2+ years of direct people management experience, including coaching, performance management, and talent development.
Demonstrated experience managing complex, high-risk typologies and multi-account or multi-entity investigations.
Working knowledge of transaction monitoring systems (e.g., Actimize, FCRM) and watchlist/screening tools (e.g., Bridger).
Demonstrated success defending investigative decisions in audit, exam, or regulatory settings.
Strong writing and communication skills, including the ability to review and elevate SAR narrative quality and to present results to senior leadership.

Products & Services Knowledge

SAR narratives and investigative conclusions must accurately describe how funds move through each Pathward product, and the unit reviews activity across the full estate. The Manager must hold product-level knowledge of the funds flows, typologies, and party designations across the Bank’s seven product categories and its program-manager model, including:

Card Issuing / Prepaid — GPR, payroll, corporate disbursement, gift, government-benefit and student cards, and the load/spend typologies (structuring, funnel accounts, bust-out) that drive SAR narratives.
Tax Products (EPS Financial / Refund Advantage) — refund transfers, taxpayer advances (including Emerald Advance®), and tax-office loans, and the IRS/ERO funds flows behind seasonal SAR/CTR volume.
Acquiring (Merchant & ATM) — merchant/ISO/payment-facilitator activity, transaction laundering, and ATM cash-access typologies.
Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursements, P2P, and cross-border rails.
Consumer Lending, Commercial Finance, and Commercial Deposits — the CTR, continuing-activity, and 314(a) obligations Pathward retains as lender/bank of record and depository institution.

The Bank-vs-Program-Manager framework — Pathward files all SARs, CTRs, and 314(a) responses, so the Manager and their team must trace activity back through the program-manager escalation model.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $72,000 – $120,000

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward’s Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Candidate Scam Warning

We encourage you to be cautious of hiring scams that impersonate Pathward. Copy and paste the following URL into your browser to learn more: https://www.pathward.com/about-us/people-culture/careers/

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Operations Director, Payment Operations at Array

Director builds and leads payment operations function, managing transaction processing, settlement, reconciliation, client onboarding, and partner relationships across payment products.

Lead Remote Posted 3 days ago RemoteFirstJobs Product

What this role involves

You will:

Partner with Product, Engineering, Finance, Legal, Compliance and Risk to define the operational requirements, controls and readiness plans needed to launch and scale Array’s payment capabilities
Partner with our existing Money Operations team responsible for our D2C offerings. You ensure our B2B and D2C operating models, capabilities and roadmaps are aligned
Build, operate and continuously improve the transaction monitoring, settlement, reconciliation, exception-management and reporting processes supporting Array+ and Private Label solutions
Define and manage the end-to-end payment account lifecycle for B2B clients, including onboarding, activation, account changes, risk-related actions and offboarding
Establish and lead the response to payment incidents and complex client escalations, including runbooks, triage, communication, resolution, root-cause analysis and corrective-action tracking
Own the day-to-day operating relationships with processors, sponsor banks, gateways, and acquirers, including partner performance, issue escalation and the operational implementation of new partners
Establish scalable processes for disputes, chargebacks, returns, holds and other payment exceptions in partnership with Risk, Compliance and Finance
Serve as a Subject Matter Expert internally and externally
Partner with Legal and Compliance to translate regulatory and contractual requirements into operational controls, documentation, audit evidence and remediation plans
Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

5+ years of experience in payment operations, financial operations or payment infrastructure, including several years leading teams or functions
Direct experience working for a payment facilitator, embedded-payments platform or vertical SaaS company with integrated payments
Experience building or scaling payment operations in a high-growth, technology-driven environment
Strong working knowledge of ACH and card-payment flows, including authorization, capture, funding, settlement, reconciliation, refunds, chargebacks and exceptions
Experience managing payment incidents and complex client escalations, including triage, communications, root-cause analysis and corrective actions
Demonstrated ability to design operational controls, procedures, reporting and audit evidence in partnership with Legal, Compliance and Risk
Experience partnering with Product and Engineering to define operational requirements, launch new payment capabilities and automate manual processes
Strong analytical ability, including defining KPIs, identifying payment-performance issues and using data to improve reliability, risk and efficiency
Experience building teams, establishing coverage models and creating accountability in a function where responsibilities are still evolving
A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay transparency: $175,000+ for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round.

Array Offers All Full Time Employees the following Benefits and Perks:

Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

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Operations Manager, Assembly Receiving and Warehousing at Scout Motors Inc.

Manages inhouse logistics operations team overseeing parts receiving, warehousing, and supply chain for automotive assembly production across multiple shifts.

Lead Posted 4 days ago RemoteFirstJobs Product

What this role involves

Here at Scout Motors, we’re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you’re ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Build up and manage the Inhouse Logistics Operations Team, responsible for managing the parts receiving and warehousing for series production in Assembly Shop
Lead Assembly Shop parts receiving and warehousing operations through frontline supervisors, overseeing approximately 200 hourly team members across three shifts and 20 specialists.
Ensure the operation of logistical equipment including the organization and implementation of emergency concepts, maintenance concepts, reparation concepts etc.
Ensure safety of operations under own responsibility, also considering ecological aspects
Management of the planning and implementation of new logistics processes, structures and equipment for the logistical supply of series production in Assembly Shop,
Execution and implementation of the problem-solving process and series optimization to ensure no production stop due to logistical failures,
Responsibility for recruiting, qualification planning and implementation of own personnel (white collars and blue collars) including outsourced personnel (if required)
Coordination of the annual inventory (full containers, empties) and permanent inventory at the site
Support own process control through planning and implementing KPIs with clear responsibility distribution, coordinate problem solving activity in case of deviance from the defined targets,
Analyze and authorize the department budget, assure its fulfillment and develop countermeasures to compensate deviation observed by optimizing or reassigning technical and human resources.
Ensure accuracy and maintain reference data in VW Group proprietary systems.

Location & Travel Expectations:

This role will be based out of the Scout Motors location in Blythewood, South Carolina.
This role requires 4-5 days per week in the office, with regular in-person meetings and events.
Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

10+ years of professional experience in logistics or production environment in the automotive industry
3+ years of management experience in an operative environment
Bachelor’s/master’s degree in industrial or mechanical, electrical engineering, or related fields. An equivalent amount of relevant work experience may be considered in lieu of a degree.
Detailed Knowledge and extensive Experience in Quality Management Systems (ISO, VDA, etc …) and related process requirements
Affinity to work with complex IT-Systems, SAP desired
Excellent problem-solving skills, attention to detail, report writing and presentation skills
Ability to work in a fast-paced, dynamic environment and manage multiple complex projects simultaneously
Ability to communicate complex issues into common language for the organization
Collaborative team-player with strong interpersonal skills able to work at each hierarchical level of the company.

What you’ll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

Competitive insurance including:
- Medical, dental, vision and income protection plans
401(k) program with:
- An employer match and immediate vesting
Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Corporate Vehicle Program with:
- Eligibility for 1 assigned vehicle
- A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate’s skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $120,000 - $160,000

Internal Leveling Code: M8

Notice to applicants:

To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law.Scout Motors is committed to compliance with allapplicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.

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Operations Manager, Support Center Operations (B2B) at Avetta New Zealand

Manages support center operations, oversees training programs, quality assurance processes, and leads internal/external support teams across the global customer support organization.

Lead Hybrid Posted 5 days ago RemoteFirstJobs Product

What this role involves

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

The Manager, Support Operations provides resource and support services to all operations group within the Global Customer Support organization. This role is responsible for coordinating tools, processes, resource materials and human performance to achieve the goals and objectives of the Avetta Global Support organization. This includes the following functional areas and disciplines: Support Representative New-Hire Training, Quality Assurance (Interaction Quality and Verification Quality), internal/external and support Knowledge Management, Enhancement Training, Performance Trending, CSAT Surveying and Reporting, Support Channel Effectiveness and Automation, Documentation of Support Operating Practices and Processes, and Global Ops Standardization.

The Manager, Support Operations meets frequently with management groups across the company to align resources and drive positive outcomes. They must be able to lead teams with confidence while also bringing skills to the role that will adapt to the needs of a dynamic business climate. This role is also responsible for a consistent standard of process and performance internally and with Avetta support partners.

The Manager, Support Operations leads a multi-disciplinary team of internal and external resources, including all people and process leadership duties.

This role requires a hybrid schedule in our Lehi or Calgary office (3 days in office, 2 days work from home).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership of New Hire Training.
- Curriculum development
- Content delivery
- New employee certification
- Adult learning concepts
- Remote, multi channel training
Leadership of Quality Assurance Processes.
- Develop and maintain interaction standards and guidelines, including interaction rubric, quality scoring matrices, and reporting.
- Interaction (call/chat/email/text) monitoring and scoring
- Verification quality sampling and reporting
- SME expertise and consulting to Avetta internal departments, clients, and other customers.
Strategic guidance to Support Organization on up-to-date and world-class support center practices and tools.
Development and delivery of ongoing performance training based on performance challenges, opportunities, and threats.
Planning and implementation of support tools and technology.
- Virtual Assistant planning and architecture
- AI use case identification, scoping and deployment
- Optimization of support channel balance and usage
- Emerging training and performance management tools and approaches
Work closely with executive leadership and Avetta Product team to identify, scope, and deploy methods to improve the customer workflow in the platform.
Identify and deploy strategies to meet support inquiry containment and deflection objectives.
Maintain Avetta Support Knowledge Base with current, relevant and searchable knowledge articles
Oversee use of AI in creating knowledge summaries and delivery of knowledge materials to internal and external customers.
Manage and maintain supplier Help Center with relevant, multi-media materials.
Work with leadership from SSP, SER, CSM, AM, PS and more to improve internal processes to drive continuous client support improvements.
Documentation of Standard Operating Procedures, including process documentation and optimization.
Professional customer facing interactions.
- Join client and supplier calls to discuss support options.
- Evangelize Avetta support options to support customer needs and promote client growth.

IDEAL QUALIFICATIONS:

Minimum 5 years of experience in call/support center leadership roles
Familiarity with customer support business systems, including Salesforce.org, cloud-based telephony platforms, customer survey platforms, etc.
Experience delivering complex training in an adult learning environment
Understanding of training tools and techniques
Experience with standard operating procedure management
Technological aptitude with ability to assess use cases and operationalize tools
Metrics-driven and analytical mentality
Excellent problem-solving skills
Ability to prioritize and multi-task
Skilled at working cross-functionally
Comfortable in a fast-paced environment
Remarkable written, oral, and interpersonal communication skills
Understanding of call/support center metrics and SLAs

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Operations Director, Fulfillment Network Optimization (Remote) at ezCater

Director leads fulfillment network strategy, manages delivery partnerships and capacity optimization, and owns end-to-end operations across internal and third-party delivery networks.

Lead Remote Posted 5 days ago RemoteFirstJobs Product

What this role involves

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24⁄7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

As Director of Fulfillment Network Optimization, you will own the strategies and day-to-day operations that keep our fulfillment engine running reliably at scale. Reporting to the VP of Delivery & Fulfillment, you will sit at the intersection of delivery operations, data intelligence, and strategic partnership management — translating complex operational realities into innovative solutions that drive consistent, excellent experiences for our customers, caterers, and delivery partners.

Our catering partners handle the majority of our deliveries. Our third-party delivery network, Dispatch, unlocks additional capacity that lets caterers take on more volume, gives customers access to more food options, and enables ezCater to extend its market-leading reliability. You will lead the strategy, relationships, and platform intelligence across both tracks — always with an eye toward network effects that drive scale, growth, and financial leverage.

What You’ll Do:

Fulfillment Solutions

Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed.
Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences.
Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while cultivating the network effects that unlock scale, growth, and financial leverage.
Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes partnership discussions.
Ensure data quality and uptime across delivery integrations, routing performance feedback to the right internal and external stakeholders to close loops and drive continuous improvement.
Develop and lead customer-facing delivery programs that require higher-level or specialized service, including Meal Program, Concierge, Corporate Accounts, and Channel Partners, supporting premium use cases and driving growth in strategic channels.
Build scalable, reliable solutions for high-touch and enterprise customers, ensuring that their delivery experience matches the elevated expectations of ezCater’s most important accounts.

Fulfillment Intelligence & Optimization

Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks, operational workflows, and actionable insights for both frontline and leadership teams.
Leverage network-wide performance visibility to continuously develop and test hypotheses, turning data patterns into experiments that produce measurable improvements.
Assess data quality gaps across fulfillment systems and guide the integration of new data sources that deepen network visibility and sharpen decision-making.
Surface and champion partner-specific opportunities to strengthen intelligence infrastructure — including driver feedback loops, photo AI, package counts, and equipment availability signals.

Strategy & Cross-Functional Leadership

Set the overall delivery strategy: understand industry trends and translate them into a forward-looking plan that ensures catering and delivery partners consistently set the bar for reliable execution.
Continuously evolve our approach to meet customer needs — protecting ezCater’s market positioning through new strategic initiatives, fleet partnerships, and commercial deals that support network growth.
Establish clear, transparent success criteria for all partners so expectations are never ambiguous and partners are never surprised.
Drive rigorous analysis and project management to inform strategic decisions; understand and optimize the key levers that improve the delivery experience and core ezCater unit economics.
Measure the impact of every strategy you execute, using outcomes to fuel continuous improvement across the business.
Collaborate deeply with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams — both as a consumer of their input and as a driver of insights they need to succeed.
Inspire your team to aim higher. Delivery is a demanding business; your leadership style will be the difference between a team that thrives under pressure and one that merely survives.

What You Have:

7-10 years of relevant delivery, logistics, or fulfillment operations experience, with demonstrated expertise in managing complex partner networks.
Strong relationship management and negotiation skills — you build trust quickly with both internal stakeholders and external commercial partners at all levels.
Proven data analytics skills and the ability to translate data into strategic action; comfortable with ambiguity and hypothesis-driven decision-making.
Experience mapping and innovating operational processes, with a bias toward automation, efficiency, and scalable systems.
Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects.
Technology orientation — comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows.
Executive presence with excellent verbal and written communication skills; able to influence at the C-suite level.
The ability to thrive in a fast-paced and ambiguous environment.
Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $195,000–$274,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.

#BI-Remote

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Operations Trading Operations Lead at Mercury

Leads trading operations and supervisory framework for a fintech broker-dealer, overseeing controls, reconciliations, and regulatory compliance across investment products.

Lead Posted 5 days ago RemoteFirstJobs Product

What this role involves

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. Underneath all our products is a massive web of partners that users don’t see, requiring significant product and process investment. That’s where the Financial Partnership Operations team comes in. We work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.

We’re looking for a Trading Operations Lead to own and scale the trading operations function powering Mercury’s SEC-registered investment advisor and FINRA-member broker-dealer. This is a hands-on leadership role for someone with deep brokerage and trading operations expertise who can both set the standard for how the function operates and step directly into complex operational work when needed. This role is ideal for someone who has operated in a detail-rich, regulated environment, has strong opinions about what good trading operations looks like, communicates clearly across technical and non-technical teams, and wants the opportunity to build and evolve the function rather than simply inherit it.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In this role, you will:

Own the trading operations and supervisory framework, providing licensed principal oversight of order and trade activity across money market funds, mutual funds, ETFs, and fixed income; oversee operational controls, reconciliations, exceptions, and escalations, partnering closely with Engineering and Product on system-managed workflows and with our carrying broker and other investment partners to investigate issues, resolve breaks, and ensure trading activity operates within established procedures and supervisory requirements.
Own the trade surveillance and operational control framework, including licensed supervisory review where required, oversight of pre- and post-trade controls, best execution monitoring, trade breaks and errors, escalation and remediation, and evidence that required reviews and controls are operating as designed; coordinate with Financial Crimes on surveillance alerts, suspicious activity escalations, and shared monitoring obligations.
Own supervision of trading and order-flow reporting obligations, including CAT (all elements, including annual clock synchronization), CAIS, and TRACE, coordinating with our carrying broker and third-party reporting vendor; ensure timely and accurate compliance with SEC Rules 606 and 607 and FINRA Rule 6151, and provide supervisory review of customer account statements and trade confirmations.
Serve as the operational escalation point for trade errors, breaks, and settlement issues, coordinating investigation and resolution across Engineering, Product, Compliance, and our carrying and executing partners, assessing customer impact, and ensuring recurring issues result in appropriate process or control improvements.
Oversee trading-related books and records requirements, partnering with Engineering, Compliance, and our carrying broker to ensure required trade, order, allocation, and supervisory records are appropriately generated, retained, and retrievable.
Own and maintain trading operations procedures and contribute to applicable Written Supervisory Procedures, ensuring documented controls and supervisory practices remain aligned with how our products, systems, and partner relationships operate.
Lead trading operations readiness for regulatory exams, audits, and internal testing, including producing operational evidence, supporting responses, remediating findings, and translating identified gaps into sustainable process or system improvements.
Manage day-to-day operational relationships with our carrying broker, executing brokers, custodians, fund companies, and transfer agents, including escalations, service-level performance, issue resolution, and operational change management.
Partner closely with Product and Engineering on system-managed trading workflows and controls, bringing the operational and supervisory perspective to requirements, pressure-testing exceptions and edge cases, and ensuring appropriate operational readiness and oversight before launch, including post-launch operational testing to confirm controls perform as designed in production.
Build the reporting and operational visibility needed to oversee the trading function, including volumes, breaks and errors, aging exceptions, settlement performance, and control effectiveness, using those insights to identify risk, capacity constraints, and opportunities for improvement.
Partner with Compliance, Finance, Legal, Risk, Product, and Engineering on new products, partners, and regulatory changes, defining the trading operations and supervisory requirements needed to launch and operate them safely.

You should:

Hold active FINRA Series 7, Series 63, and Series 24 licenses (Series 99 or Series 57 a plus.
8+ years in trading, brokerage, or investment operations, including direct ownership of trade lifecycle, settlement, or trading control functions.
Have hands-on operational experience across fixed income, mutual funds, and ETFs — you know where each product breaks and why.
Have built or materially improved a trade surveillance or operational control framework, not just executed someone else’s.
Possess a strong working knowledge of the operational requirements under FINRA and SEC rules — including recordkeeping, supervision, best execution, trade reporting, and customer protection — and know how to apply them to workflows that don’t have an obvious precedent.
Communicate clearly in writing — procedures, escalations, and post-mortems that a regulator, an engineer, and an executive can each read and act on.
Be comfortable operating in ambiguity and at speed, and be willing to design the process rather than wait for one.
Bring judgment about when to automate, when to add a control, and when to accept a manual step — and be able to defend the call.

Nice to have:

Experience at a fintech or high-growth firm operating a broker-dealer or RIA at scale.
Experience standing up a new product, partner, or clearing relationships from scratch.
Comfort with SQL or working directly in internal tooling to investigate issues yourself.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AR1

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$135,000—$168,700 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:

$121,500—$151,800 USD

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Operations Staff Site Reliability Engineer at Fingerprint

Define and implement SLIs/SLOs, establish error budgets, strengthen incident response processes, and coach engineering teams on reliability best practices across the platform.

Lead Remote Posted 6 days ago RemoteFirstJobs Product

What this role involves

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.

Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

We have raised $77M and are backed by Craft Ventures (Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle).

About the role

You will be Fingerprint’s first dedicated Site Reliability Engineer. You will work alongside our Architect on the shape of the platform, with Cloud Platform on the infrastructure that runs it, and with every product team on how they operate what they own — without direct reports. The mandate has three parts. First, make reliability measurable: define SLIs and SLOs for our critical paths, get teams to own them, and make error budgets the shared language for prioritizing reliability against features. Second, raise the operational bar: strengthen incident response, postmortem quality, alerting, and change safety so that we find out first and repeat incidents stop repeating. Third, build the mindset: coach teams to design for failure, test for it deliberately, and treat operability as part of done — so the practices outlive your involvement in any single team.

You report directly to the VP of Engineering. That placement is deliberate: reliability standards need to apply evenly across eight engineering groups, and you need the neutrality to hold every team, including infrastructure, to the same bar.

What you’ll do

Make reliability measurable

Define SLIs and SLOs for Fingerprint’s critical request paths (identification, events, server APIs, client agents) with the teams that own them; make them visible, reviewed, and tied to decisions.
Introduce error budgets as the mechanism for balancing reliability investment against feature work, and coach EMs and Staff engineers on using them.
Own the reliability metrics that leadership uses to judge progress; be the No Nonsense voice on whether we are actually getting better.

Raise the operational bar

Strengthen the incident lifecycle end to end: detection, response, communication, postmortem quality, and follow-up completion. Make the postmortem the most useful document a team writes.
Close the “customers find out before we do” gap: drive alert quality, correctness anomaly detection, and escalation design across teams, working with Cloud Platform on shared tooling.
Lead reliability reviews for high-risk changes and new services (production readiness, capacity, failure modes, rollback), teaching through review rather than gatekeeping.
Introduce deliberate failure testing (game days, chaos exercises) in staging first, then production, to discover gaps and safe limits before customers do.

Build the SRE mindset in teams

Embed with teams for time-boxed engagements: pair on their hardest reliability problems, leave behind better practices and a stronger owner, then move on.
Develop Staff and Lead engineers as reliability leaders in their own groups — the goal is that every team has someone who thinks like an SRE.
Codify practices that stick: production readiness checklists, on-call standards, runbook quality, change safety norms. Make them lightweight enough that teams choose to use them.
Partner with the Architect and tech leads so reliability is designed in, not retrofitted.

Stay hands-on

Dig into production during incidents and investigations. Write tooling, dashboards, and reference implementations. Be credible with the engineers you are asking to change how they work.
Lead AI adoption in reliability practice: set norms for AI-assisted incident investigation, postmortem analysis, runbook authoring, and observability tooling across teams, and shape our runbooks, alerts, and operational data so AI agents can safely help diagnose and operate our systems alongside engineers.

What we’re looking for

10+ years of engineering experience, with 3+ years as an SRE, production engineer, or reliability-focused Staff engineer operating across multiple teams — you have owned reliability for a platform, not just for a service you built.
Deep experience with SLI/SLO design and error budgets in practice, including the hard part: getting product teams to adopt and act on them.
Strong incident leadership: you have run incident response and postmortems for high-severity, customer-facing incidents and materially improved how an organization learns from them.
Hands-on depth in distributed systems failure modes — cache/database saturation and cascading failure, retry storms, capacity limits, degradation and load shedding — in a high-throughput, low-latency environment. Fluent in Kubernetes, AWS, and modern observability tooling (Datadog or equivalent).
Comfortable reading and writing production code (Go, TypeScript, or similar) and infrastructure as code. You can ship a fix, not just recommend one.
Track record of leading through influence: you have changed how teams you did not manage operate, and can explain how adoption actually happened.
Teacher’s instinct. You have coached engineers into owning reliability and can point to practices that persisted after you stepped back.
Exceptional written communication. You make incidents, risks, and trade-offs legible to engineers and executives alike, and you default to async, documented decision-making.
AI-native by default. You use AI tools as a normal part of how you investigate incidents, analyze telemetry, write runbooks and postmortems, and build tooling — and you have opinions, from experience, about where they accelerate reliability work and where they don’t yet.
Operate for an AI-assisted org. You think about how runbooks, alerts, dashboards, and operational data should be structured so that both humans and AI agents can diagnose and act on them safely — legible signals, clear ownership, strong guardrails on automated change.
Pragmatism over purity. You know that reliability competes with delivery, and you can make the case for the right investment at the right time — and say when a risk is acceptable.

Nice to have

Experience in fraud detection, identity, payments, or other adversarial, real-time domains.
Multi-region, cell-based, or failure-isolation architecture experience.
Experience with Elasticsearch, Redis, DynamoDB, or Kafka at scale, including their failure modes.
Familiarity with FinOps and the reliability/cost trade-off in cloud infrastructure.

Compensation & Transparency

For US-based employees, the cash compensation range for this role is $177,000 – $240,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here.

If you are applying as a resident of the EU, please read our GDPR notice here.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.*

If you are applying as a resident of California, please read our CCPA notice here.

If you are applying as a resident of the EU, please read our GDPR notice here.

**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

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Operations Director of Enterprise Onboarding & Migrations (Remote) at FMG

Director leads enterprise client onboarding and migration processes, managing implementation timelines and ensuring smooth transitions onto the FMG platform.

Lead Remote Posted 7 days ago RemoteFirstJobs Product

What this role involves

What We Do

We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth.

Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place.

About Our Culture

At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we’ve grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally.

Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace.

We’re building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you’ll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let’s create something extraordinary together!

Our Employee Benefits

At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award four years running now, and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package.

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave.
Our robust insurance plan includes:
- Medical with $0 co-pay Telehealth plan
- Dental
- Vision
- Health Savings Account (HSA) with generous employer contributions
- Flexible Spending Accounts (FSA)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
- Company-paid Short & Long Term Disability coverage
- Company-paid Employee Assistance Program (EAP)
Matching 401(k) with immediate full vesting
On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
Internet & Gym Reimbursement!
We’ll provide you with the work computer equipment you need to set you up for success!
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!

About the Role

A new role at FMG, the Director of Enterprise Onboarding & Migrations, owns the end-to-end delivery of every enterprise onboarding and every migration FMG runs. This is the single accountable owner for whether an enterprise client is successfully implemented on the platform and whether a book of advisors lands on FMG intact, on time, and compliant. The role breaks into two core responsibilities, onboarding new enterprise clients and running migrations for existing books, and both need to move predictably at real scale.

Onboarding starts when an enterprise client signs with FMG. Hundreds or thousands of advisors then need to be brought onto the platform, and for Customer Delivery, the focus is on website onboarding. The process generally follows a cadence. Sales brings a custom website request, we might create pre-approved design templates, we organize a dedicated team to get these websites onto the FMG platform through a Premium or Essential build, and then launch them. Our team also reports on progress to the Enterprise client along the way, so they feel supported.

Migrations work differently, but the accountability is the same. A migration is the movement of a group of advisor accounts from one home to another, and this role is ultimately responsible for the outcome of every one of them. Generally speaking, when a new type of onboarding shows up, this role figures out what it requires from the team.

Doing both well, and at scale, takes a specific kind of person. You need the executive presence to hold a hard conversation with a client’s senior leadership, the operational rigor to run a thousand-account migration without losing accounts, and enough technical depth to speak with product and engineering. Just as important, you need to think like a product person. The process here is a product. It needs a documented current state, a defined target state, and a sequenced roadmap of changes to get from one to the other, with the reasoning written down so the team can execute the plan.

You are helping create Enterprise Onboarding and Migrations as a real function, with documented process, defensible reporting, and a team structured to scale, while running live client programs. The goal is not to manage enterprise onboarding as it exists today. It is to build what it needs to become.

Compensation This position offers $80,000-$120,000 depending on qualifications and experience.

Primary Responsibilities & Expectations

Enterprise Onboarding Delivery

Own the outcome of every enterprise onboarding program, from kick-off through go-live and transition to ongoing support.
Hold accountability for scope, timeline, milestones, and the issue log across all active programs simultaneously.
Own the website onboarding pipeline at scale, including advisor request intake, template governance, build coverage, and active project reporting.
Own P&B Enterprise project management, working closely with the Agency Revolution team to fulfill the projects.
Build and enforce the SOPs, templates, and infrastructure that make onboarding repeatable instead of custom each time.
Treat the process as a product. Maintain a roadmap of process and system improvements, sequence it against client demand, and drive it to completion with home office, product, and engineering partners.
Identify where a client’s request exceeds the standard package and drive the decision on scope, effort, and cost rather than absorbing it silently.

Migrations

Carry ultimate accountability for the outcome of every migration, including accuracy, completeness, timeline, and advisor/home office experience.
The team executes migrations day to day. You own the team, the method, and the result. Your job is to make sure they have a defined process, realistic capacity, and a clear quality bar, and to answer for the outcome when they do not.
Hold the Migrations Manager accountable for execution quality and develop that person into a genuine owner of the function.
Set the methodology: determine when an automation is the right route, when a manual migration is required, and what bar has to be met before a migration wave is considered done.
Own migration capacity planning, including sizing waves, sequencing them against client deadlines, and scaling external vendor capacity up and down as volume demands.
Establish the verification and QA standard so a completed migration is proven complete, not assumed complete.
Manage the risk surface: advisor communications, compliance resubmission, live-site continuity, in-flight builds, and the handoffs to billing, subscriptions, and support.
Report on progress to our enterprise partners, internally and externally, along the way.

Scoping and Pre-Sale Support

Join discovery and scoping calls with sales and business development partners on enterprise opportunities.
Own feasibility assessment and effort sizing, and give a defensible answer on what FMG can deliver, in what timeframe, and at what cost in team hours.
Say no, or say “not that way,” when an ask is not deliverable as scoped, and bring the alternative that is.

Client Leadership and Escalation

Serve as the senior escalation point for enterprise clients when a program is at risk or a client is unhappy.
Set and reset expectations with client-side executives directly, with the authority to hold a position under pressure.
Own the odd-shaped programs that do not fit any standard flow, and build the approach where none exists.

Team Leadership

Lead a small, senior team today, including a Migrations Manager, an Enterprise Onboarding Project Manager, and two Enterprise Onboarding Specialists, and scale it as the book grows.
Set clear KPIs and performance standards for the team, and hold people to them with documented, consistent follow-through.
Build the team and process a repeatable system.

Reporting and Operating Rhythm

Deliver a weekly state of the union across the full enterprise portfolio: in scoping, in build, at risk, and launching.
Maintain a single trustworthy source of program status that leadership can act on without asking clarifying questions.
Bring problems forward early with a recommendation attached, not after they have become client-visible.

What This Role Does Not Own - Named deliberately, because clarity here protects the role.

Design and copywriting production, which sits with the Design and Content organization within Customer Delivery.
The ongoing business-as-usual home office relationship after a program transitions to support.
Net-new enterprise deal ownership, pricing authority, and contracting, which sit with Business Development.
SMB and premium onboarding delivery for Wealth and P&B, which sits with the Director of Onboarding Delivery.

AI-First Expectation

FMG is building an AI-first delivery organization, and the Director of Enterprise Onboarding & Migrations is expected to be the internal driver of that shift for this function. That means identifying where AI tools and automation can replace the manual, repetitive work that dominates migrations and onboarding today, building the playbooks and standards that govern their use, and holding the team accountable for meaningful adoption. Migrations in particular are full of high-volume, rules-based, verifiable work, which makes this function one of the highest-leverage places in the company to apply automation.

This goes beyond using AI personally. It means deploying AI at the team level, changing how the work actually gets done, and being able to show the difference in throughput and quality. We are not looking for someone who is curious about AI. We are looking for someone who already thinks in systems and sees AI as the most powerful leverage point in a modern delivery organization.

What You Bring

This role sits at the intersection of enterprise client leadership and high-volume operational delivery. Strength in only one of those will not be enough.

Experience and Background

7+ years in implementation, onboarding, professional services, product, or delivery leadership, with at least 3 years managing people.
Direct experience owning enterprise implementation programs end to end, with executive-level client stakeholders and hard external deadlines.
Demonstrated ownership of high-volume operational delivery at scale, such as data migrations, platform migrations, or mass provisioning, where accuracy across thousands of records was the measure of success.
Experience in financial services, wealth management, insurance, or another regulated industry, with working knowledge of what compliance review means for delivery timelines.
Track record of building a function rather than inheriting one: writing the SOPs, defining the metrics, and standing up the operating rhythm.
Experience owning a process or system roadmap, not just running the process, including deciding what changes get built and in what order.
Experience managing external or outsourced delivery capacity, including scoping work to a vendor and holding it to a quality standard.
SaaS or platform delivery experience, with fluency in SSO, CRM integration, data provisioning, and API-adjacent concepts sufficient to lead technical conversations credibly.

Skills and Qualifications

Executive presence. Can hold a room with a client’s senior leadership, deliver bad news cleanly, and reset an expectation without damaging the relationship.
Willingness to push back internally and externally, and the judgment to know which fights are worth having.
Rigorous operational discipline. Comfortable in the detail of a migration checklist and in a portfolio-level status review on the same day.
Product thinking. Can map a current-state process, define the target state and roadmap the changes between them.
Strong systems thinking, with a bias toward building the repeatable process over solving the same problem twice.
Credible technical range. Does not need to configure the platform, does need to know when an answer does not add up.
Clear, concise written communication, particularly status reporting that a busy executive can act on.
Ability to run many concurrent programs with competing external deadlines without losing the thread on any of them.
Genuine people leadership. Sets a high bar, gives direct feedback, and develops managers into owners.

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

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Operations Strategy & Operations Lead — Korea at OpenAI

Leads operational strategy and execution for OpenAI's Korea region, translating global strategy into regional operations while building scalable processes and ensuring cross-functional accountability.

Lead Hybrid Posted 7 days ago RemoteFirstJobs Product

What this role involves

About the Team

The APAC team is responsible for bringing OpenAI’s mission, products, and partnerships to life across one of the company’s most strategically important regions. As we scale our presence across Asia-Pacific, we are building a regional operating model that enables strong local execution, consistent global alignment, and long-term impact across businesses, products, markets, and functions.

About the Role

We are looking for a Strategy & Operations Lead to lead and scale operational excellence in Korea. Reporting to the General Manager, Korea, this leader will work hand in hand with the General Manager to translate global strategy into regional execution, ensure operating discipline across markets and functions, and help the business scale with consistency, speed, and rigor.

This person will act as a key bridge between global leadership and regional teams, bringing clarity to priorities, building scalable operating systems, and ensuring the region is set up to deliver against ambitious business goals while keeping the long-term opportunity in mind.

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.
Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.
Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.
Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.
Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.
Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.
Supporting market entry strategies and operational readiness for Korea
Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.
Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.
Collaborating closely across functions to drive accountability and deliver against regional goals.
Ensuring seamless coordination between global and regional stakeholders.
Acting as a central point of accountability for operational delivery across Korea.
Building, leading, and mentoring a high-performing regional operations team.
Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.
Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

Significant experience leading regional or international operations in a fast-scaling, complex business environment.
Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.
Experience operating across multiple markets, functions, and business lines, ideally within Korea.
A track record of building scalable operating systems, processes, metrics, and reporting frameworks.
Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.
Excellent business judgment, with a bias toward action and strong accountability for outcomes.
Experience supporting market expansion, operational readiness, and/or regional growth initiatives.
Strong people leadership skills, including experience building and developing high-performing teams.
Comfort operating in ambiguity and creating structure in fast-moving environments.
High integrity, low ego, and a collaborative leadership style.
Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Operations Network Manager at Softheon

Hands-on technical leader who manages network infrastructure across on-premises and cloud environments, troubleshoots complex issues, and leads network team members.

Lead Remote Posted 7 days ago RemoteFirstJobs Product

What this role involves

Job Title: Network Manager

Team: Infrastructure

Job Location: Remote

About Us

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture

Our culture is built on collaboration, innovation, and appreciation. We value each employee’s unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team’s dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role

The Network Manager is a hands-on technical and people leader responsible for managing and maintaining Softheon’s network infrastructure. This role combines day-to-day network engineering and operational responsibilities with team leadership, ensuring the reliability, security, and performance of network systems across on-premises and cloud environments.

The Network Manager will work directly in the network environment, troubleshooting complex issues, implementing network solutions, supporting projects, and identifying opportunities for improvement. This role will lead and develop network team members while partnering with Infrastructure, Security, and other teams to ensure network services meet organizational needs.

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all leaders are available to the organization when needed.

You Will:

Network Operations & Engineering

Own the design, architecture, and overall health of Softheon’s network infrastructure, proactively identifying and addressing risks, capacity needs, and opportunities for improvement; operate with a high degree of autonomy and serve as the primary technical owner, escalating critical issues to leadership as needed.
Manage and maintain Softheon’s network infrastructure across on-premises and cloud environments.
Configure, implement, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related technologies.
Perform hands-on network configuration, troubleshooting, and optimization.
Monitor network performance, availability, and capacity and proactively address potential issues.
Troubleshoot and resolve complex network incidents and service interruptions.
Participate in critical incident response, root cause analysis, and corrective action planning.
Maintain accurate network documentation, diagrams, configurations, and operational procedures.
Perform regular network maintenance, upgrades, and configuration changes.
Support the implementation and maintenance of network monitoring and management tools.
Ensure network infrastructure is reliable, scalable, and aligned with established technical and security standards.

Team Leadership & Development

Manage and provide day-to-day leadership to network team members.
Assign work, establish priorities, and monitor progress to ensure network activities and projects are completed effectively.
Provide technical guidance and support to team members when troubleshooting complex network issues.
Conduct regular one-on-one meetings, provide feedback, and support employee development.
Promote knowledge sharing, collaboration, accountability, and effective communication within the network team.
Establish and maintain team processes and procedures that support efficient network operations.
Serve as a technical resource and escalation point for the network team.
Manage and oversee the team’s on-call rotation, ensuring appropriate coverage, clear escalation procedures, and timely response to after-hours network incidents.

Network Security & Compliance

Implement and maintain network security controls in partnership with the Security Team.
Configure and maintain firewalls, VPNs, access controls, network segmentation, and other network security technologies.
Identify, investigate, and address network vulnerabilities and security risks.
Support security assessments, audits, and remediation activities related to network infrastructure.
Ensure network changes and configurations follow established security, compliance, and change management requirements.
Support compliance requirements related to network infrastructure and organizational security standards.

Projects & Continuous Improvement

Lead and participate in network infrastructure projects from planning through implementation.
Support network upgrades, migrations, implementations, and infrastructure improvements.
Evaluate network technologies and solutions to improve reliability, performance, security, and operational efficiency.
Identify opportunities to automate repetitive network processes and improve operational workflows.
Develop and implement improvements to network processes, documentation, and procedures.
Partner with Infrastructure, Security, Cloud, and other technical teams on cross-functional technical initiatives.
Assist with planning and prioritizing network-related projects based on organizational and operational needs.

V endor & Stakeholder Management

Work with network technology vendors and service providers to troubleshoot issues and support network initiatives.
Serve as the primary subject matter expert for network technologies, vendors, and solutions, providing technical leadership and recommendations for network procurement, vendor selection, and technology investments.
Lead network procurement activities, including evaluating solutions and vendors, defining technical requirements, conducting technical assessments, negotiating technical considerations, and making recommendations to ensure solutions meet Softheon’s operational, security, scalability, and business needs.
Monitor vendor performance and escalate issues as needed.
Communicate network issues, risks, project updates, and recommendations to Infrastructure leadership and relevant stakeholders.
Partner with other technical teams to ensure network solutions effectively support organizational requirements.

Talent Management

Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
Leverage industry networks and expertise to identify and attract top talent that aligns with the company’s objectives and values.
Provide guidance and mentorship to team members within your department and across diverse functions.
Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

Own and participate in the team’s 24⁄7 network support and on-call operations, including developing team capabilities, establishing and managing the on-call rotation, ensuring appropriate coverage and escalation procedures, and personally responding to network issues and critical incidents as part of the on-call rotation.
Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience.
Must reside in the Eastern or Central time zone. Must be located in one of the following states: AL, AR, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA , MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, RI, SC, TN, TX, UT, WA, WI
10% travel may be required

You Have

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field required.

Experience

At least 5 years of professional experience in network engineering, network administration, or a related network infrastructure role.
At least 1 year of experience managing, supervising, or leading a technical or network team.
Hands-on experience managing and troubleshooting enterprise network infrastructure across on-premises and cloud environments.
Experience supporting network projects, upgrades, migrations, and infrastructure improvements.
Experience with network monitoring, troubleshooting, and critical incident response.

Required Certifications:

Cisco Certified Network Associate (CCNA) — required prior to employment.
Cisco Certified Network Professional (CCNP) — required prior to employment.

Preferred Certifications

Microsoft Azure Fundamentals (AZ-900)
Microsoft Azure Network Engineer Associate (AZ-700)
Microsoft Azure AI Fundamentals (AI-900)
Other relevant networking or security certifications.

Knowledge

Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, BGP, and OSPF.
Knowledge of Cisco networking technologies and NGINX.
Knowledge of firewalls, VPNs, network security, and network segmentation.
Working knowledge of cloud networking, particularly Azure and/or AWS.
Knowledge of ITIL practices for incident, problem, and change management.
Required: Hands-on experience with Cisco Firepower and ASA firewalls.
Required: Experience with Dell OS10 and SonicOS networking platforms.
Preferred: Experience with NGINX.
Preferred: Experience with Cloudflare.

Skills

Strong hands-on network configuration, troubleshooting, and problem-solving skills.
Ability to manage and prioritize multiple technical issues and projects.
Ability to lead a team while remaining actively involved in day-to-day technical operations.
Strong communication, technical documentation, and collaboration skills.
Ability to analyze network performance and identify opportunities for improvement.

Attributes

Hands-on and technically engaged.
Strong people leader with a focus on accountability, collaboration, and employee development.
Proactive, solutions-oriented, and detail-oriented.
Strong sense of ownership and accountability.
Adaptable and committed to continuous learning.

What We Offer

Softheon offers every full-time employee a comprehensive compensation and benefits package including:

· For this position we offer a base pay of $122,000- $140,000 plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.

· Work from your home company with a one-time home office stipend

· Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents

· Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave

· 15 days to discretionary PTO based on YOS

· 9 additional paid holidays

· Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.

Join Softheon, and together, we’ll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate’s qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.

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Operations Strategy & Operations Lead — Korea at OpenAI

Leads regional operational strategy and execution for Korea, translating global objectives into local market execution while building scalable processes and driving accountability across functions.

Lead Hybrid Posted 7 days ago RemoteFirstJobs Product

What this role involves

About the Team

About the Role

This role is based in Seoul, Korea and we use a hybrid model of 3 days in office.

You’ll be responsible for:

Defining and implementing the Korea operating strategy in alignment with APAC & global objectives and regional priorities.
Driving execution across key markets, ensuring consistency while adapting to local needs, regulations, and market dynamics.
Partnering with global leadership to prioritize initiatives, allocate resources, and ensure strong execution in-region.
Establishing KPIs, reporting frameworks, and operating cadences to track performance and inform decision-making.
Building and optimizing scalable processes across business lines, including consumer, product, partnerships, and other key functions.
Identifying operational gaps and inefficiencies, and implementing continuous improvement initiatives.
Supporting market entry strategies and operational readiness for Korea
Enabling strategic partnerships through strong operational frameworks and close partnership with relevant teams.
Helping build a strong regional functional leadership team and ensuring the regional operating system runs smoothly and efficiently.
Collaborating closely across functions to drive accountability and deliver against regional goals.
Ensuring seamless coordination between global and regional stakeholders.
Acting as a central point of accountability for operational delivery across Korea.
Building, leading, and mentoring a high-performing regional operations team.
Fostering a culture of accountability, inclusion, operational rigor, and continuous learning.
Developing leadership bench strength across key markets and functions.

We’re looking for someone with:

Significant experience leading regional or international operations in a fast-scaling, complex business environment.
Strong strategic and operational judgment, with the ability to translate high-level goals into clear execution plans.
Experience operating across multiple markets, functions, and business lines, ideally within Korea.
A track record of building scalable operating systems, processes, metrics, and reporting frameworks.
Strong cross-functional leadership skills and the ability to influence senior stakeholders across global and regional teams.
Excellent business judgment, with a bias toward action and strong accountability for outcomes.
Experience supporting market expansion, operational readiness, and/or regional growth initiatives.
Strong people leadership skills, including experience building and developing high-performing teams.
Comfort operating in ambiguity and creating structure in fast-moving environments.
High integrity, low ego, and a collaborative leadership style.
Strong written and verbal communication skills, with the ability to bring clarity to complex topics.

About OpenAI

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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Operations Senior Manager, Cyber Fusion Center at Avertium

Oversees daily cybersecurity operations, incident response, team performance, and continuous improvement across a managed security services center.

Lead Posted 7 days ago RemoteFirstJobs Product

What this role involves

Avertium is a cyber fusion and MXDR leader, delivering comprehensive security and compliance services to mid-market and enterprise customers. Our unique “Assess, Design, Protect” methodology addresses and improves security strategy, reduces attack surface risk, strengthens compliance, and provides continuous threat protection. Avertium maximizes customer security investments and enables customers to focus on growth, innovation, and business outcomes, while assuring that their security infrastructure is resilient and adaptive to evolving threats. That’s why customers trust Avertium to deliver better security, improved compliance, and greater ROI.

The CFC Operations Manager is responsible for driving operational excellence across Avertium’s Cyber Fusion Center (CFC). This leader oversees security operations, threat-informed operations, threat response, escalations, service quality, workforce readiness, and continuous improvement initiatives to ensure customers receive exceptional protection and service outcomes.

The role serves as the primary operational leader for the Cyber Fusion Center, creating alignment across analysis, engineering, threat intelligence while ensuring that operational performance, customer experience, and strategic objectives are achieved. The CFC Operations Manager is a visible customer-facing leader who builds confidence with customers, helps navigate critical situations, and represents Avertium’s operational capabilities with professionalism and credibility.

Responsibilities:

Lead day-to-day Cyber Fusion Center operations across security analysis, incident response, escalations, threat-informed operations, and supporting engineering functions.
Drive excellence in operational performance, service delivery, customer outcomes, SLA attainment, quality standards, and team execution.
Establish and maintain accountability frameworks for case handling, escalation management, operational governance, and quality assurance.
Protect customers through Avertium’s Threat Informed Operations model by continuously improving detection effectiveness, analyst decision making, response quality, and operational readiness.
Drive continuous improvement initiatives that increase scalability, consistency, efficiency, and customer satisfaction.
Lead workforce readiness, technical training, leadership development, and operational enablement programs.
Take Cyber Fusion Operations to the next level by identifying opportunities to improve processes, technology utilization, automation, reporting, service quality, and organizational effectiveness.
Lead operational reviews, KPI reporting, workload management, backlog oversight, and leadership decision-making cadences.
Manage customer-impacting escalations, operational risks, and high-priority incidents while ensuring timely communication and successful resolution.
Partner closely with Sales, Service Delivery, Product, and Engineering teams to support customer retention, expansion opportunities, customer advocacy, and long-term customer success.
Drive operational maturity initiatives, establish best practices, and create organizational alignment across teams responsible for customer protection and service delivery.
Build organizational capability through workforce planning, leadership development, coaching, succession planning, and performance management.
Serve as Avertium’s operational executive with customers, providing leadership during business reviews, escalations, service discussions, operational planning sessions, and strategic customer engagements.

Qualifications:

8+ years of experience in cybersecurity operations, managed security services, incident response, threat detection, or related disciplines.
5+ years of experience leading security operations teams and managers.
Deep understanding of SOC, MDR, and XDR service delivery models.
Experience leading operational excellence, service quality, and customer protection initiatives.
Strong understanding of incident response, threat detection, threat hunting, and threat-informed defense concepts.
Experience managing customer-facing escalations and executive-level customer relationships.
Demonstrated success improving operational performance through process optimization, automation, metrics, and organizational leadership.
Strong analytical, organizational, and decision-making skills.
Ability to communicate effectively with technical teams, executives, and customers.
Experience working cross-functionally with Sales, Service Delivery, Product Management, Engineering, and Executive Leadership.
Proven capability to balance operational execution with strategic leadership.
Bachelor’s degree in Cybersecurity, Information Technology, Business, or equivalent experience preferred.
Industry certifications such as CISSP, GIAC, GCIH, GCIA, ITIL, PMP, or equivalent preferred.
#LI-CS1

In addition to a career in the challenging world of cyber security, Avertium offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Operations Head of Operations (Digital Marketing Agency)

Leads operations for a digital marketing agency, managing team coordination, processes, and day-to-day organizational functions.

Become an AI Expert and Upskill Your Career.

Writing.io Jobs

1. Sales Operations

2. Customer Experience Operations

3. Performance Metrics, Reporting, and Analysis

4. Systems and Tools

5. Team Leadership and Cross-Functional Collaboration

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Responsibilities

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Compensation This position offers $80,000-$120,000 depending on qualifications and experience.

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AI-First Expectation

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Job Title: Network Manager

Team: Infrastructure

Job Location: Remote

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